International Journal of Applied Business and International Management
Vol 11, No 2 (2026): August 2026

Coffee Agrotourism Revisit Intention: Experiential Marketing, e-WOM, and Brand Image

Pande Ketut Ribek (Universitas Mahasaraswati Denpasar)
Ni Putu Nita Anggraini (Universitas Mahasaraswati Denpasar)
Veronica Ayu Dwi Atmaja (Universitas Mahasaraswati Denpasar)



Article Info

Publish Date
20 Aug 2026

Abstract

Coffee agrotourism has emerged as a unique tourism concept that combines agricultural activities with nature-based experiences to enhance visitor engagement and destination competitiveness. This study aims to examine the effects of experiential marketing and electronic word of mouth (e-WOM) on revisit intention, both directly and indirectly through brand image. A quantitative associative research design was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 160 visitors to coffee agrotourism destinations in Gianyar, Bali, and analyzed using SmartPLS 3.2.9. The results indicate that experiential marketing has no significant direct effect on revisit intention (b = 0.208, p = 0.078), whereas e-WOM has a positive and significant effect (b = 0.422, p 0.001). Experiential marketing (? = 0.290, p 0.001) and e-WOM (b = 0.576, p 0.001) significantly improve brand image, which subsequently has a positive and significant effect on revisit intention (b = 0.276, p = 0.006). Furthermore, brand image fully mediates the relationship between experiential marketing and revisit intention and partially mediates the relationship between e-WOM and revisit intention. These findings highlight the importance of strengthening brand image and encouraging positive e-WOM to increase tourists' revisit intentions toward Bali coffee agrotourism

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Journal Info

Abbrev

IJABIM

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

Description

The International Journal of Applied Business and International Management (IJABIM) is a peer-reviewed journal that provides a platform for scholars, professionals, and policymakers to share pioneering research in international business, management, and economics. Published quarterly, the journal ...