Educatoria : Jurnal Ilmiah Ilmu Pendidikan
Vol. 6 No. 3 (2026): July

Strategi Marketing Communication dalam Membangun Brand Awareness Citra Boutique Hotel Cikarang melalui Platform Instagram

Asyri Abghi Rahmah (Program Studi Komunikasi Digital dan Media, Sekolah Vokasi, IPB University, Jalan Kumbang Nomor 14, Bogor, Jawa Barat 16128, Indonesia)
Wahyu Budi Priatna (Program Studi Komunikasi Digital dan Media, Sekolah Vokasi, IPB University, Jalan Kumbang Nomor 14, Bogor, Jawa Barat 16128, Indonesia)



Article Info

Publish Date
31 Jul 2026

Abstract

This study aims to analyze marketing communication strategies through Instagram in building brand awareness for Citra Boutique Hotel Cikarang. The study used a qualitative approach with a case study method. Data were obtained through observation, in-depth interviews, documentation, and Instagram Insight analysis. The results indicate that the marketing communication strategy on Instagram was built through the application of Segmenting, Targeting, and Positioning (STP) as the basis for developing communication messages. The hotel identified the corporate and business traveler segments as its primary target, positioning itself as a business hotel offering spacious rooms, a strategic location, and comprehensive supporting facilities. The research findings also indicate that Instagram's effectiveness in building brand awareness is supported by the consistent presentation of informative and promotional content, the use of Instagram Insight data for evaluation, and cross-departmental coordination in the planning, production, and publication of content. This study concludes that the implementation of an integrated STP strategy with consistent content management and interdepartmental collaboration makes Instagram an effective marketing communication medium in strengthening brand awareness for Citra Boutique Hotel Cikarang.

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Journal Info

Abbrev

educatoria

Publisher

Subject

Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

Description

Educatoria : Jurnal Ilmiah Ilmu Pendidikan (E : JIIP), is a scientific journal that contains and disseminate the results of research, in depth study, and the ideas or innovative work in the field of science education. The innovative work of the S1, S2, and S3 students, teachers and lecturers of the ...