Jurnal Administrasi Publik dan Bisnis (JaPaBis)
Vol 8 No 1 (2026): Maret

Digital Transformation in Public Services:Literature Review of E-Government Implementation in Indonesia

Nurmala Sari (Sekolah Tinggi Ilmu Administrasi Lancang Kuning)
Lili Suryani (Sekolah Tinggi Ilmu Administrasi Lancang Kuning)



Article Info

Publish Date
31 Mar 2026

Abstract

Digital transformation has become a mainstream agenda in the reform of public services in Indonesia, marked by the widespread adoption of electronic government (e-government) across various levels of government. This study aims to map the development of research on the digital transformation of public services through a literature review approach on twenty previous studies published between 2023 and 2026. The method used is a library research with thematic analysis of the focus, objectives, and findings of each study. The results show that the existing literature can be grouped into six major themes: (1) e-government implementation at various levels of government; (2) the contribution of e-government to service efficiency and effectiveness; (3) the utilization of smart technologies such as artificial intelligence, big data, and smart cities; (4) the Electronic-Based Government System (SPBE) and its regulatory aspects; (5) the relationship between digital transformation and the principles of good governance, transparency, and accountability; and (6) innovation and digital bureaucratic transformation. This study concludes that although the literature on e-government in Indonesia is growing rapidly, research gaps remain in the evaluation of long-term impacts, human resource readiness, and the equitable distribution of digital infrastructure in non-urban areas

Copyrights © 2026






Journal Info

Abbrev

japabis

Publisher

Subject

Decision Sciences, Operations Research & Management Social Sciences

Description

Ruang Lingkup (FOCUS AND SCOPE) 1. ADMINISTRASI PUBLIK 2. ADMINISTRASI BISNIS 3. SOSIAL DAN BUDAYA 4. TENKNOLOGI DAN INFORMASI 5. MANAJEMEN 6. BAHASA ...