The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences)
2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences

HUMAN CENTERED ARTIFICIAL INTELLIGENCE IN UNIVERSITY MANAGEMENT: A SYSTEMATIC LITERATURE REVIEW

Nika Sintesa (Politeknik LP3I Jakarta)
Yunita Indriany (Politeknik LP3I Jakarta)
Asep Candra Hidayat (Politeknik LP3I Jakarta)



Article Info

Publish Date
04 Sep 2026

Abstract

This study aims to systematically review the literature on Human-Centered Artificial Intelligence (HCAI) in higher education management and develop a research framework that can guide future research and institutional practices. This study employed a Systematic Literature Review (SLR) approach following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Relevant articles published between 2018 and 2025 were retrieved from Scopus, Web of Science, and IEEE Xplore databases and screened based on predefined inclusion and exclusion criteria. The findings reveal that HCAI applications in higher education management mainly focus on six dimensions: administrative efficiency, strategic decision-making, student support services, learning analytics, governance and ethics, and stakeholder engagement. The review also identifies five critical enablers of successful HCAI implementation, namely digital leadership, AI literacy, ethical governance, organizational readiness, and collaborative culture.This study offers an integrated conceptual framework that synthesizes fragmented research on HCAI and explains the relationships among contextual factors, HCAI enablers, human-AI interaction processes, and institutional outcomes. The proposed framework provides practical guidance for university leaders and policymakers in designing responsible and human-centered AI strategies. Furthermore, this study contributes to the literature by establishing a comprehensive foundation for future empirical research and advancing understanding of sustainable AI implementation in higher education management.

Copyrights © 2026






Journal Info

Abbrev

ic-bests

Publisher

Subject

Description

The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences) (E-ISSN 3164-077X) is an international scientific forum that aims to bring together academics, researchers, practitioners, and policymakers from various disciplines to share knowledge, research findings, ...