Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan
Vol. 5 No. 3 (2025): Desember

Pentahelix Communication Mechanism in Public Sector Governance: An Empirical Study of the Regional Secretariat of West Nusa Tenggara Province

Suhirman (Universitas Islam Negeri Mataram)
Kadri (Universitas Islam Negeri Mataram)
Maimun (Universitas Islam Negeri Mataram)
Nurul Lailatul Khusniah (Universitas Islam Negeri Mataram)



Article Info

Publish Date
29 Dec 2025

Abstract

This study aims to analyze pentahelix communication strategies in public relations practice at the Regional Secretariat of West Nusa Tenggara Province (NTB) in build communication public, openness information and community trust. Research driven by changes in communication governance in the digital era demands a shift from patterned communication to participatory, responsive, collaborative, and adaptive communication. The research approach used? is qualitative and empirical. Data were collected through in-depth interviews, observation, and documentation related to public relations, public communication, service information, as well as relation inter-stakeholder interests. Data were analyzed in a way interactive For identify collaboration patterns, mechanisms, and strategies in pentahelix. Research results show that effectiveness communication public No only determined by the government's ability to produce and distribute information, but also by the ability of public relations to connect, orchestrate, and build collaboration between government, academics, the business world, society, and the media. Findings produced the PRIMA Model (Participatory, Responsive, Innovative, Moderate, and Adaptive ), which positions public relations as a strategic communication orchestrator. The contribution of this study lies in the development of a communication model oriented towards collaboration, transparency, credibility, and trust with the? public, as well as a strategic framework for the government sector in building sustainable public governance communication.

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Journal Info

Abbrev

kasta

Publisher

Subject

Education

Description

KASTA adalah Jurnal Ilmu Sosial, Agama, Budaya dan Terapan dibawah lembaga Bale Literasi . Jurnal ini terbit tiga kali setahun, yaitu bulan April,Agustus dan Desember, ini memuat tentang ilmu-ilmu sosial, keagamaan, baik dalam pemikiran Islam,dan kajian Islam lainnya, kajian tetang budaya serta ilmu ...