This study explores the roles of family and nursing homes in enhancing the quality of life of elderly in Bintan Regency, Kepulauan Riau Province, Indonesia, focusing on the quality of elder care, social interaction, and well-being. Using a qualitative case study approach, data were collected from two nursing homes through in-depth interviews with caregivers and family members, as well as direct observation. Findings reveal three main caregiving models: institutional care emphasizing basic needs (food, hygiene, and health); community-based care promoting peer interaction and social activities; and family-based care involving regular visits and financial support. The study shows that the emotional well-being of elders is closely linked to family involvement and social connection within the facility. Caregivers also play a vital role in fostering emotional comfort. An ideal elder care model combines adequate institutional support, psychosocial engagement, and family participation. The study recommends caregiver training focused on emotional care and initiatives to encourage family involvement in improving elders’ overall well-being.
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