Innovative Journal of Community Engagement (IJCE)
Vol. 2 No. 3 (2026): Innovative Journal of Community Engagement

Digitalisasi Promosi Melalui Pendaftaran Google Maps dan Media Promosi Fisik untuk Meningkatkan Optimalisasi Visibilitas Umkm di Dusun Gondang

Fathina Izzatul Millah (Universitas Negeri Malang)
Aldian Rizky Prasetya (Universitas Negeri Malang)
Haydar Asrofil Syarifa (Universitas Negeri Malang)
Baiq Padantya Raya (Universitas Negeri Malang)
Dahlia Cahya Putri Pratama (Universitas Negeri Malang)
Firyal Hanan Devananda (Universitas Negeri Malang)
Ivada Syafa Ananda (Universitas Negeri Malang)
Lintang Zhafirah Dwi Ardifa (Universitas Negeri Malang)
Luthfi Arya Satria Wibawa (Universitas Negeri Malang)
Maulana Ikhsan Zuhdi (Universitas Negeri Malang)
Mayyasa Andira Fatiha (Universitas Negeri Malang)
Nency Dwi Valentya (Universitas Negeri Malang)
Sabrina Zakiyah Widodo (Universitas Negeri Malang)
Zhurotul Laila (Universitas Negeri Malang)



Article Info

Publish Date
08 Sep 2026

Abstract

This community service activity aims to help Micro, Small, and Medium Enterprises (MSMEs) in Gondang Hamlet, Tulungrejo Village, Bumiaji District, Batu City improve their business visibility and accessibility through promotional digitalization. The main problem faced by these MSME actors was the limited use of digital media, particularly the absence of registered business locations on Google Maps and the lack of banners as a physical promotional medium. The implementation method consisted of observation and interviews to identify MSME needs, registration of business locations on Google Maps, design and installation of business banners, and evaluation of the program's success. This activity involved four partner MSMEs, namely Bakso Mbah Dhe, Warung Bu Narni, Njajan Kuy, and Warung Makan Bu Rum. The results showed that all four MSMEs (100%) successfully obtained active, visible business locations on Google Maps, complete with location information, operating hours, menu lists, and business photos, and collectively received 10 customer reviews with an average rating of 5.0 out of 5 through the Google Reviews feature. The combination of online promotion through Google Maps and physical banners proved complementary in expanding promotional reach, both for tourists near the location and prospective customers from outside the hamlet. This program also improved MSME actors' digital literacy and awareness of the importance of digital identity, although this improvement was not measured using a quantitative instrument (e.g., pre-test/post-test) and is therefore reported descriptively.

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Journal Info

Abbrev

ijce

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

The Innovative Journal of Community Engagement (IJCE) is a peer-reviewed, open-access journal dedicated to the publication of high-quality research and practical reports on community engagement initiatives. IJCE serves as a platform for academics, practitioners, and community leaders to share ...