International Journal of Education, Vocational and Social Science
Vol. 5 No. 04 (2026): International Journal of Education, Vocational and Social Science( IJVESS)

The Effect of Role Conflict on Turnover Intention: The Mediating Role of Work Stress Among Generation Z Employees

Dian Ramadhani (Muhammadiyah Semarang Univercity of Semarang, Semarang, Indonesia)
Annisa Fajri (Muhammadiyah Semarang Univercity of Semarang, Semarang, Indonesia)



Article Info

Publish Date
12 Sep 2026

Abstract

This study aims to analyze the effect of role conflict on work stress and turnover intention and to examine the mediating role of work stress in the relationship between role conflict and turnover intention among Generation Z employees in Semarang City. This study employed a quantitative approach using a questionnaire survey. The sample consisted of 96 Generation Z employees in Semarang City selected through purposive sampling. The data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS. The results indicate that role conflict has a positive and significant effect on work stress and turnover intention. However, work stress does not have a significant effect on turnover intention. Furthermore, work stress does not mediate the relationship between role conflict and turnover intention. These findings indicate that role conflict is an important factor that can increase work stress and employees’ intention to leave the organization. Therefore, effective management of role conflict is important to reduce turnover intention among Generation Z employees.

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Journal Info

Abbrev

IJEVSS

Publisher

Subject

Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

International Journal of Education Vocational and Social Science(IJEVSS ) is  a peer-reviewed journal which welcomes submissions involving a critical discussion of policy and practice, as well as contributions to conceptual and theoretical developments in the field. It includes articles based on ...