This research investigates the procedure for creating Site Usage Report (BAPS) documents using the Integrated Order Management System (IOMS) at PT Dayamitra Telekomunikasi Tbk. The telecommunication industry in Indonesia is rapidly growing, necessitating efficient management of its infrastructure, particularly telecommunication towers. The success of this infrastructure relies heavily on well-documented and organized administration to ensure transparency and efficiency in collaborations. PT Dayamitra Telekomunikasi Tbk's Sales Unit 1 is responsible for administrative sales activities and managing collaborations with tenants, including preparing BAPS documents that serve as official proof of site usage, crucial for billing and reporting. The company utilizes the IOMS digital system for efficiency and accuracy in BAPS creation, from data input to verification and approval. This study aims to explain the BAPS creation procedure, identify encountered obstacles, and provide solutions to these challenges. Findings contribute to understanding the administrative complexities and technical demands of digital document management in the telecommunications sector.
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