West Science Social and Humanities Studies
Vol. 4 No. 09 (2026): West Science Social and Humanities Studies

The Influence of Public Trust and Data Privacy on the Level of Use of the Digital Population Identity Application

An Wahyu Irawan (Universitas Muhammadiyah Tangerang)
Arif Ginanjar Suryatman (Universitas Muhammadiyah Tangerang)
Adie Dwiyanto Nurlukman (Universitas Muhammadiyah Tangerang)
Slamet Setiawan (Universitas Muhammadiyah Tangerang)
Muljadi Muljadi (Universitas Muhammadiyah Tangerang)



Article Info

Publish Date
29 Sep 2026

Abstract

This study aims to analyze the influence of trust in government and data privacy on the intention to use a public service application, specifically the Digital Population Identity (Identitas Kependudukan Digital/IKD) application, which serves as a digital electronic ID (e-KTP) service. This research employs a quantitative approach with a sample of 100 respondents. Statistical processing was performed with SPSS, comprising instrument validity and reliability checks, descriptive statistics, multiple linear regression, t-tests, F-tests, and computation of the coefficient of determination (R²). Findings indicate that both trust in government and data privacy exert a positive, significant influence on users' intention to adopt the IKD application. The regression output shows a statistically significant effect of trust in government on usage intention (t = 2.598; sig. = 0.009), and a similarly significant effect for data privacy (t = 2.866; sig. = 0.004). Combined, the two predictors explain 50.1% of the variance in usage intention (R² = 0.501), with the remaining 49.9% attributable to variables outside this model. These results underline that public confidence in government and reassurance over data-privacy safeguards are both key drivers of intention to use digital government platforms. Accordingly, government institutions need to reinforce transparency, credibility, and personal-data protection to strengthen public acceptance of digital services.

Copyrights © 2026






Journal Info

Abbrev

wsshs

Publisher

Subject

Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

Description

West Science Social and Humanities Studies is an academic journal that focuses on interdisciplinary research in the fields of social science, science, and humanities studies. The journal aims to present high-quality articles that make significant contributions to our understanding of society, ...