International Journal of Business, Economics, and Social Development
Vol. 7 No. 4 (2026): International Journal of Business, Economics, and Social Development (IJBESD)

Building Tourist Loyalty in Cultural Museums: The Roles of Satisfaction, Destination Image, and Service Quality at Ullen Sentalu

Yohana Ari Ratnaningtyas (Fakultas Seni Rupa dan Desain, Program Studi S1 Tata Kelola Seni, ISI Yogyakarta, Indonesia)
Muhammad Kholid Arif Rozaq (Fakultas Seni Rupa dan Desain, Program Studi S1 Tata Kelola Seni, ISI Yogyakarta, Indonesia)
Dheasey Amboningtyas (Fakultas Seni Media Rekam, Program Studi S1 Fotografi, ISI Yogyakarta, Indonesia)



Article Info

Publish Date
15 Sep 2026

Abstract

Tourist loyalty is an important factor in sustaining the competitiveness and long-term attractiveness of cultural tourism destinations, particularly museums that rely on meaningful visitor experiences and positive perceptions. This study examines the effects of satisfaction, destination image, and service quality on tourist loyalty at the Ullen Sentalu Museum in Yogyakarta, Indonesia. A quantitative approach was employed using data collected from 110 tourists who had visited the museum. Data were analyzed using Partial Least Squares with SmartPLS version 3.29. The measurement model was evaluated through convergent validity, discriminant validity, composite reliability, and Cronbach’s alpha, while the structural model was assessed to examine the proposed relationships among the variables. The findings demonstrate that satisfaction, destination image, and service quality each have a positive and significant effect on tourist loyalty. Satisfaction shows the strongest influence, followed by destination image and service quality. The findings indicate that tourists who experience higher satisfaction, perceive a more favorable destination image, and receive better service are more likely to develop stronger loyalty toward the museum. These results highlight the importance of integrating visitor experience, destination positioning, and service delivery to strengthen tourist loyalty and support the sustainable development of cultural museum tourism.

Copyrights © 2026






Journal Info

Abbrev

ijbesd

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Description

International Journal of Business, Economics and Social Development (IJBESD) is published 4 (four) times a year and is the flagship journal of the Research Collaboration Community (RCC). It is the aim of IJBESD to present papers which cover the theory, practice, history or methodology of Business, ...