JURNAL LENTERA BISNIS
Vol. 15 No. 3 (2026): JURNAL LENTERA BISNIS, SEPTEMBER 2026

PERAN CITRA DESTINASI, FASILITAS WISATA, EXPERIENTIAL MARKETING TERHADAP LOYALITAS MELALUI KEPUASAN (STUDI PADA PENGUNJUNG PANTAI MENGANTI, KEBUMEN)

Dina Olivia (Universitas Muhammadiyah Purworejo)
Murry Harmawan Saputra (Universitas Muhammadiyah Purworejo)
Hubi Rahmat Andika (Universitas Muhammadiyah Purworejo)



Article Info

Publish Date
15 Sep 2026

Abstract

Increasing competition among destinations has prompted destination managers to strengthen tourist loyalty by enhancing the destination’s image, providing adequate tourism facilities, and implementing experience-oriented marketing strategies that promote visitor satisfaction. The objective of this study is to examine the influence of destination image, tourism facilities, and experience-oriented marketing on visitor loyalty, using visitor satisfaction as a mediating variable at Menganti Beach in Kebumen. The study employed a quantitative approach that used a survey as a method of data collection. The sample consisted of 120 visitors selected through purposive sampling. The data were collected using questionnaires and analyzed using the partial least squares method in conjunction with structural equation modeling (PLS-SEM) in SmartPLS 4.0. The results show that: (1) the destination’s image has a positive and significant influence on visitor loyalty; (2) the destination’s image has a positive and significant influence on visitor satisfaction; (3) tourism facilities have a positive and significant influence on visitor loyalty; (4) tourism facilities have a positive and significant influence on visitor satisfaction; (5) experience marketing

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Journal Info

Abbrev

jrlab

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Lentera Bisnis (ISSN 2252-9993, e-ISSN 2598-618X) ini merupakan jurnal ilmiah berkala yang terbit berdasarkan kaidah jurnal ilmiah ditujukan untuk mempublikasikan karya ilmiah hasil penelitian, pengembangan dan studi pustaka di bidang ilmu administrasi bisnis meliputi peminatan ilmu bisnis. ...