MEMBANGUN ORGANIZATIONAL CITIZENSHIP BEHAVIOR MELALUI PERSON–ORGANIZATION FIT, JOB CRAFTING, DAN WORK ENGAGEMENT PADA PEGAWAI PT BANK MANDIRI (PERSERO) AREA INDRAMAYU

Irfan Auliya Hamdan (Universitas Teknologi Surabaya)
Agus purbo widodo (Universitas Teknologi Surabaya)
aloysius jondar (Universitas Teknologi Surabaya)

JEB17 : Jurnal Ekonomi dan Bisnis
Vol. 11 No. 02 (2026): September

This study aims to examine the effects of Person–Organization Fit, Job Crafting, and Work Engagement on Organizational Citizenship Behavior among employees of PT Bank Mandiri (Persero) Area Kota Indramayu. A quantitative explanatory research design was employed using a survey of 100 employees. Data were analyzed using multiple linear regression. The findings indicate that Person–Organization Fit, Job Crafting, and Work Engagement each have a positive and significant effect on Organizational Citizenship Behavior. Simultaneously, the three independent variables explain 61.7% of the variance in Organizational Citizenship Behavior. These findings emphasize that organizational value congruence, proactive job redesign, and psychological engagement play important roles in fostering extra-role behavior within the banking sector. The study contributes to the development of organizational behavior literature and provides practical implications for human resource management in enhancing employee citizenship behavior