Jurnal Aplikasi Bisnis Kesatuan
Vol. 6 No. 2 (2026): JABKES Edisi Agustus 2026

Pengaruh Persepsi Harga, Desain Produk dan Customer Experience: Studi Empiris Pengguna Sepatu Ventela di Kota Bogor

Mario Butar Butar (Institut Bisnis dan Informatika Kesatuan)
Anton Widio Pratomo (Institut Bisnis dan Informatika Kesatuan)
Sri Mulyati (Institut Bisnis dan Informatika Kesatuan)



Article Info

Publish Date
14 Sep 2026

Abstract

This study aims to analyze the influence of price perception, product design, and customer experience on the repurchase intention of Ventela shoes in Bogor City. The research used a quantitative method with questionnaires distributed to Ventela shoe consumers in Bogor City. The independent variables consisted of price perception, product design, and customer experience, while repurchase intention served as the dependent variable. Data were analyzed using multiple linear regression, t-test, f-test, and coefficient of determination with the assistance of SPSS software. The results showed that partially all variables had a positive and significant effect on repurchase intention. Product design was found to have the strongest influence, followed by customer experience and price perception. Simultaneously, price perception, product design, and customer experience had a positive and significant effect on the repurchase intention of Ventela shoes in Bogor City, as indicated by an Fcount value greater than Ftable and a significance value below 0.05. These findings indicate that consumers are more likely to repurchase Ventela shoes when the products have attractive designs, prices that match consumer perceptions, and satisfying customer experiences. Therefore, Ventela is expected to maintain product design quality, provide competitive pricing, and improve customer experience in order to strengthen repurchase intention and remain competitive in the local fashion industry

Copyrights © 2026






Journal Info

Abbrev

jabkes

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Aplikasi Bisnis Kesatuan disingkat JABKES merupakan Jurnal yang mempublikasikan karya ilmiah dalam bidang bisnis terapan dalam arti luas. Dikelola oleh Progam Vokasi dan LPPM Institut Bisnis dan Informatika Kesatuan. Terbit tiga kali dalam setahun yaitu pada bulan April, Agustus dan ...