Analysis of the Occurrence of Bullying in the Workplace, Which Can Harm Decrease Work Quality of Employees of the Retail Company FamilyMart

Muhamad Iqbal (Faculty of Business and Social Sciences, Dian Nusantara University, Indonesia)
Wenny Desty Febrian (Faculty of Business and Social Sciences, Dian Nusantara University, Indonesia)

Greenation International Journal of Tourism and Management
Vol. 3 No. 2 (2025): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu

This study aims to analyze the phenomenon of workplace bullying and its impact on employee work quality at Family Mart. A qualitative descriptive phenomenological approach was employed through interviews and observations to gain a comprehensive understanding of the victims' workplace bullying experiences. The findings indicate that workplace bullying significantly affects employees' mental health, stress, anxiety, and productivity. The primary causes include lower job positions, unsupportive work culture, and social dynamics in the workplace. Despite the existence of anti-bullying policies, weak implementation and monitoring allow bullying cases to persist. Mitigation strategies such as communication training, counseling, and policy reinforcement are necessary to create an inclusive and friendly work environment.