Greenation International Journal of Tourism and Management
Vol. 3 No. 2 (2025): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu

The Use of AI Chatbots for Academic Research: A Qualitative Study on Indonesia Students’ Perceptions

Doni Sugianto Sihotang (Universitas Negeri Jakarta, Jakarta, Indonesia)
Usep Suhud (Universitas Negeri Jakarta, Jakarta, Indonesia)
Setyo Ferry Wibowo (Universitas Negeri Jakarta, Jakarta, Indonesia)



Article Info

Publish Date
30 Jun 2025

Abstract

The advancement of artificial intelligence (AI) technology has driven transformations in higher education, particularly through the utilization of AI-based chatbots. These chatbots are employed by students to support various aspects of academic research activities. This study aims to uncover students' perceptions regarding the effectiveness and skillfulness in using AI chatbots to support their understanding and execution of academic research. Employing a descriptive qualitative approach, this study involved 100 students from 12 higher education institutions in Indonesia, selected purposively. The findings revealed five key themes: (1) ease of use and accessibility; (2) comprehensive features and information capacity; (3) ability to assist academic writing; (4) availability of credible academic references; and (5) flexibility and contextualization—students use multiple chatbots depending on their specific needs and contexts. This research provides a theoretical contribution to educational technology studies and practical implications for higher education institutions in designing contextual and adaptive AI literacy training.

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Journal Info

Abbrev

GIJTM

Publisher

Subject

Economics, Econometrics & Finance

Description

Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, ...