Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat
Vol. 3 No. 3 (2026): Sosiologi Jurnal Penelitian dan Pengabdian Kepada Masyarakat

Dampak Digitalisasi Usaha di Kalangan Pengusaha Usaha Mikro, Kecil, dan Menengah (UMKM) di Kelurahan Tamalate, Kota Gorontalo

Ira Riany Gani (Jurusan Sosiologi, Universitas Negeri Gorontalo, Gorontalo, Indonesia)
Funco Tanipu (Jurusan Sosiologi, Universitas Negeri Gorontalo, Gorontalo, Indonesia)
Rudy Harold (Jurusan Sosiologi, Universitas Negeri Gorontalo, Gorontalo, Indonesia)



Article Info

Publish Date
21 May 2026

Abstract

The adoption of digital technology serves as a strategic approach for Micro, Small, and Medium Enterprises (MSMEs) to strengthen competitiveness, expand market reach, and increase revenue, despite persistent challenges in digital literacy, technological infrastructure, and entrepreneurial adaptability. This study aims to analyze the impact of business digitalization on MSME entrepreneurs in Tamalate Urban Village, Gorontalo City. A descriptive qualitative method was employed. Data were gathered through observations, interviews, and documentation with MSME actors, and subsequently analyzed using data reduction, data display, and conclusion drawing. The findings indicate that digitalization exerts a positive influence on MSME development, particularly in promotion and marketing via platforms such as Instagram, Facebook, TikTok, and marketplaces. Digital adoption broadens market reach, streamlines customer communication, accelerates transactions, fosters product creativity and innovation, and raises business income. Nevertheless, entrepreneurs encounter obstacles, including heightened competition, limited digital competencies, the demand for consistent content creation, and suboptimal hardware and internet infrastructure. This study concludes that business digitalization significantly affects the marketing, economic, and social facets of MSMEs in Tamalate Urban Village. Its effectiveness fundamentally hinges upon entrepreneurs' adaptive capacity, social environment support, and the enhancement of digital literacy.

Copyrights © 2026






Journal Info

Abbrev

sjppm

Publisher

Subject

Social Sciences

Description

Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat merupakan jurnal ilmiah peer-review dan Open Access yang diterbitkan oleh Jurusan Sosiologi, Fakultas Ilmu Sosial, Universitas Negeri Gorontalo. Jurnal ini bertujuan untuk membantu dan memfasilitasi para akademisi, peneliti, praktisi ...