<![CDATA[This study examines the influence of emotional intelligence and work-life balance on service performance, mediated by employee commitment, among online motorcycle taxi drivers or partners in Jabodetabek. This study employed a descriptive quantitative approach involving 234 online motorcycle taxi drivers from Gojek, Grab, and Maxim. The sample was selected using non-probability sampling with an accidental sampling technique. Data were collected through primary and secondary sources using a 1–5 Likert scale and analyzed using SmartPLS. The analysis included validity, reliability, outer model, inner model, and hypothesis testing. The results indicate that: (1) emotional intelligence has a positive and significant effect on employee commitment; (2) work-life balance has a positive and significant effect on employee commitment; (3) emotional intelligence has no significant effect on service performance; (4) work-life balance has no significant effect on service performance; (5) employee commitment has a positive and significant effect on service performance; (6) emotional intelligence has no significant effect on service performance through employee commitment; and (7) work-life balance has a positive and significant effect on service performance through employee commitment. This study contributes novelty by examining the relationships among emotional intelligence, work-life balance, employee commitment, and service performance within digital platform-based work, particularly among online motorcycle taxi drivers in Jabodetabek.]]>
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