Panthera : Jurnal Ilmiah Pendidikan Sains dan Terapan
Vol. 6 No. 4 (2026): October (In Progress)

Eksplorasi Pengalaman Komunikasi Empatik Konselor pada Layanan Konseling Individual

Wahidah Wahidah (Program Studi Bimbingan dan Konseling, Fakultas Keguruan dan Ilmu Pendidikan, Universitas Mulawarman, Jalan Muara Pahu, Samarinda, Kalimantan Timur 75119, Indonesia)
Wahyu Widyatmoko (Program Studi Bimbingan dan Konseling, Fakultas Keguruan dan Ilmu Pendidikan, Universitas Mulawarman, Jalan Muara Pahu, Samarinda, Kalimantan Timur 75119, Indonesia)
Andi Wahyu Irawan (Program Studi Bimbingan dan Konseling, Fakultas Keguruan dan Ilmu Pendidikan, Universitas Mulawarman, Jalan Muara Pahu, Samarinda, Kalimantan Timur 75119, Indonesia)
Nanda Alfan Kurniawan (Program Studi Bimbingan dan Konseling, Fakultas Keguruan dan Ilmu Pendidikan, Universitas Mulawarman, Jalan Muara Pahu, Samarinda, Kalimantan Timur 75119, Indonesia)



Article Info

Publish Date
06 Oct 2026

Abstract

This study aims to describe the experiences of Guidance and Counseling (BK) teachers in applying empathic communication during individual counseling sessions. A qualitative approach using a phenomenological design was employed. The research subjects consisted of three BK teachers actively conducting individual counseling services. Data collection was carried out through interviews, observations, and documentation. Data analysis involved coding, theme identification, and the interpretation of the meaning behind the participants' experiences. The results indicate that empathic communication develops through repeated counseling practice and is reflected in the teachers' ability to build trusting relationships, understand students' emotions, and create a comfortable, non-judgmental counseling atmosphere. The findings also highlight specific micro-skills that support empathic communication, including active listening, reflecting feelings, using open-ended questions, and non-verbal communication. Empathic communication is understood not merely as a communication ability but as a skill that evolves through experience and the interaction process between the teacher and the student during counseling. These findings can serve as a basis for developing BK teachers' empathic communication competence to enhance the effectiveness of individual counseling services in schools.

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Journal Info

Abbrev

panthera

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Chemistry Education Environmental Science Immunology & microbiology Mathematics Physics Social Sciences

Description

Panthera : Jurnal Ilmiah Pendidikan Sains dan Terapan (P : JIPST), offers an interdisciplinary forum for the publication of original peer-reviewed, contributed and invited research articles of the highest quality that address different topics of science education with implications for improving and ...