EkspediGo Implementation for Transparent Shipment Tracking and Efficient Expedition Operations

Lili Tanti (Universitas Potensi Utama)
Mas Ayoe Elhias Nasution (Universitas Potensi Utama)
Fhery Agustin (Universitas Potensi Utama)
Yan Yang Thanri (Universitas Potensi Utama)
Zulfa Khairunnisa (Universitas Potensi Utama)
Romi Antoni (Universitas Potensi Utama)
Khairun Dini (Universitas Potensi Utama)

Jurnal IPTEK Bagi Masyarakat
Vol 6 No 2 (2026)

Micro, small, and medium-sized expedition enterprises often rely on manual records, limiting operational efficiency and shipment transparency. This community service program implemented EkspediGo, a web-based expedition management system, at a partner logistics business. The participatory implementation comprised needs analysis, system configuration, role-based training for administrators, management, couriers, and customers, on-the-job mentoring, and evaluation. A descriptive before-after comparison showed that transaction recording time decreased from about 15 to 3 minutes, recording errors from 12-15 to 1-2 cases per month, monthly reporting time from about 2 working days to 15 minutes, and shipment-status complaints from 18 to 4 per month. Customers also gained independent tracking through waybill numbers. The findings indicate improved operational transparency and efficiency during the observed period, although replication at additional partners is required.