Jurnal Bisnis Digital
Vol. 3 No. 2 (2024): DESEMBER

The Influence of Social Media Utilization by the Digital Business Student Business Unit of Ibn Khaldun University Bogor in Increasing Interaction with Consumers

Fara Diba (Universitas Ibn Khaldun Bogor)
Lana Aulia Salsabila (Universitas Ibn Khaldun Bogor)
M. Akbar A. S. (Universitas Ibn Khaldun Bogor)
Luthfi Surya S. (Universitas Ibn Khaldun Bogor)
Asti Marlina (Universitas Ibn Khaldun Bogor)



Article Info

Publish Date
06 Feb 2026

Abstract

The development of social media has changed the pattern of interaction between business actors and consumers, including in the Student Business Unit (UUM) managed by students. This study aims to analyze the influence of the use of social media on increasing interaction between the Digital Business Student Business Unit of Ibn Khaldun University Bogor and its consumers. This study uses a quantitative approach with the Structural Equation Modeling method based on Partial Least Squares (PLS-SEM). Data was collected through questionnaires distributed to student respondents and analyzed using SmartPLS software. The results of the analysis show that the use of social media has a positive and significant effect on interaction with consumers. The value of the determination coefficient (R²) of 0.824 shows that the social media utilization variable has a very strong predictive ability to explain the variation in consumer interaction. All research indicators were proven to be valid and reliable based on the outer loading values, Cronbach's Alpha, Composite Reliability, and Average Variance Extracted (AVE). These findings indicate that optimal use of social media can increase the intensity of communication, engagement, and long-term relationships between Student Business Units and consumers. This research provides practical implications for student business managers in designing social media-based digital marketing strategies more effectively.

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Journal Info

Abbrev

bidik

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Education

Description

J BIDIK (Jurnal Bisnis Digital) : Digital Business Journal Is a scientific journal in the field of information technology and digital business which contains scientific literature on pure and applied research in the field of information technology and public reviews on the development of theory, ...