Jurnal Bisnis Digital
Vol. 4 No. 1 (2025): JUNI

The Influence of E-Commerce Live Streaming Interaction on Consumer Trust and Purchase Decisions of Generation Z

Farras Aisy Irfan Hi Mallu (Universitas Ibn Khaldun Bogor)
Gyana Nisrina (Universitas Ibn Khaldun Bogor)
Nazwa Safa Felisha (Universitas Ibn Khaldun Bogor)
Rakha Fathin Budiman (Universitas Ibn Khaldun Bogor)
Neng Ayu Sri Wahyuni (Universitas Ibn Khaldun Bogor)



Article Info

Publish Date
09 Jun 2025

Abstract

Live streaming e-commerce has become one of the most popular online shopping channels for Generation Z consumers in Indonesia. This study aims to analyze the influence of interaction elements in live broadcasting on the trust and purchasing decisions of Gen Z consumers. Using a systematic literature review approach of 10 articles from journals, this study identifies four main interaction elements that affect consumer trust, namely credibility and authenticity of the host, real-time interaction through comments and Q&A, live product demonstrations, and urgency mechanisms through flash sales. The results of the study show that trust functions as a critical mediator between interaction experience and purchase decisions, with mediation coefficients ranging from 0.45 to 0.72 based on various empirical studies. The characteristics of Gen Z as digital natives who prioritize authenticity and are heavily influenced by peer communities make them the most responsive segment to live commerce formats. These findings were analyzed using the Technology Acceptance Model (TAM) framework and Social Presence Theory. Practical implications include host selection strategies, interactive broadcast content design, and long-term trust ecosystem building.

Copyrights © 2025






Journal Info

Abbrev

bidik

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Education

Description

J BIDIK (Jurnal Bisnis Digital) : Digital Business Journal Is a scientific journal in the field of information technology and digital business which contains scientific literature on pure and applied research in the field of information technology and public reviews on the development of theory, ...