Jurnal Bisnis Digital
Vol. 4 No. 2 (2025): DESEMBER

When Real-Time Sales and Live Commerce Dynamics Can Transform MSME Conversion

Tiffany Tiffany (Universitas Ibn Khaldun Bogor)
Farhatunisa Farhatunisa (Universitas Ibn Khaldun Bogor)
Salsakinah Salsakinah (Universitas Ibn Khaldun Bogor)
Hirsyal Saputra (Universitas Ibn Khaldun Bogor)
Neng Ayu Sri Wahyuni (Universitas Ibn Khaldun Bogor)



Article Info

Publish Date
10 Sep 2026

Abstract

Changes in consumer behavior towards digital have encouraged the birth of live commerce as an interactive marketing innovation. This study aims to analyze the mechanism of live commerce in increasing sales conversion and identify the factors for the success of its application to MSMEs in Indonesia. The method used is qualitative with a literature review approach. The scope of the study is focused on the use of the TikTok Shop, Shopee Live, and Instagram Live platforms by MSMEs in the trade and culinary sectors in the 2019–2023 period. The results of the study show that live commerce is able to transform sales conversion by more than 40%. This success is driven by  two-way real-time interactions, live product demonstrations that build trust, and psychological stimulation of urgency through limited promos. In addition, the communication competence of the host, the readiness of the technical infrastructure, and the consistency of the broadcast are the main determining factors. This study concludes that live commerce is effective in cutting the psychological distance between sellers and buyers to optimize the sales performance of MSMEs.

Copyrights © 2025






Journal Info

Abbrev

bidik

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Education

Description

J BIDIK (Jurnal Bisnis Digital) : Digital Business Journal Is a scientific journal in the field of information technology and digital business which contains scientific literature on pure and applied research in the field of information technology and public reviews on the development of theory, ...