Inovbiz : Jurnal Inovasi Bisnis
Vol 14 No 2 (2026): Edition December 2026

The Influence of Digital Marketing Capability and Marketing Innovation on Marketing Performance through Customer Engagement among SMEs in Kampar Regency

Rahmad Akbar (Politeknik Kampar)
Dzulhijjah Yetti (Politeknik Kampar)
Yedi Sispurwanto (Politeknik Kampar)
Hayatul Khairul Rahmat (Politeknik Kampar)
Dedi Kurnia (Politeknik Kampar)
Nurkholis (Politeknik Kampar)



Article Info

Publish Date
01 Dec 2026

Abstract

This study aims to examine the effect of Digital Marketing Capability and Marketing Innovation on Marketing Performance through Customer Engagement among Small and Medium-sized Enterprises (SMEs) in Kampar Regency, Indonesia. The study is motivated by the increasing importance of digital technology and marketing innovation in helping SMEs strengthen customer relationships and improve marketing performance in a competitive business environment. This research employs a quantitative approach. The population consists of SME owners or managers in Kampar Regency who actively utilize digital marketing activities. Data will be collected through questionnaires using a Likert scale and analyzed using statistical techniques to examine both direct and indirect relationships among the variables. Digital Marketing Capability and Marketing Innovation are positioned as independent variables, Customer Engagement as a mediating variable, and Marketing Performance as the dependent variable. The study is expected to provide empirical evidence regarding the role of digital capabilities and marketing innovation in improving SME marketing performance through stronger customer engagement. The findings are also expected to provide practical implications for SME owners and managers in developing effective digital marketing strategies and innovative marketing practices to enhance customer relationships and business performance.  

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Journal Info

Abbrev

IPB

Publisher

Subject

Description

Jurnal Inovasi Bisnis (Inovbiz) focuses on how we gain knowledge through innovation and how knowledge encourages the innovation both in economics and business. It is provided for writer, researcher, professor, and practitioner who want to publish their research reports or articles, theoritical or ...