Implementasi Total Quality Management pada Program Pendidikan Kejar Paket (Studi Multi Situs di PKBM Bintang Bangsa Kab Malang dan Ki Hajar Dewantara Kota Malang)

Diansyah, Aziz Shofi Nur
Wiyono, Bambang Budi
Maisyaroh, Maisyaroh

Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan
Vol. 1, No. 3

Quality management is the need to be prepared to increase human resources in the face of the coming era. Packet education is one solution in addressing the equity of education in order to improve the quality of Indonesian human resources. Packet quality of education must also be prepared to organize a quality education. The quality of education is able to be implemented with the Packet meets the four aspects, namely leadership, quality aspects educator, aspects of service quality and customer satisfaction aspects. The synergy of these four aspects are key to the success of a quality education that is realized well.