<![CDATA[Background: Patient satisfaction is an important indicator of healthcare service quality. Service quality can be measured using the SERVQUAL model, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Purpose: To analyze the relationship between service quality based on the SERVQUAL dimensions and patient satisfaction. Method: A quantitative study with a cross-sectional design was conducted. The sample consisted of 150 respondents selected based on inclusion criteria. Data were collected using a structured questionnaire and analyzed using the Chi-square test with a significance level of 0.05. Results: The results showed that most respondents were satisfied with the healthcare services received (73.3%). All SERVQUAL dimensions were significantly associated with patient satisfaction, including tangibles (p < 0.001), reliability (p < 0.001), responsiveness (p < 0.001), assurance (p < 0.001), and empathy (p < 0.001). Conclusion: Administrative services that are fast, accurate, friendly, and easy to understand are important factors in improving patient experience and satisfaction. Therefore, hospitals need to continuously improve the quality of administrative services to support the overall quality of healthcare services Keywords: Administration; Hospital; Patient Satisfaction; Service Quality.]]>
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