MIX : Jurnal Ilmiah Manajemen
Vol. 16 No. 3 (2026): MIX : Jurnal Ilmiah Manajemen

The Effect of Trust, Electronic Word of Mouth (e-WOM), and Perceived Risk on Online Purchase Intention among Shopee Users

Siti Komariyah (universitas boyolali)
Unna Ria Safitri (Universitas Boyolali)
Luki Sri Anggorowati (Universitas Boyolali)



Article Info

Publish Date
04 Nov 2026

Abstract

This study examines the effects of trust, electronic word of mouth (e-WOM), and perceived risk on online purchase intention among Shopee users in Indonesia.Objectives: To examine the effects of trust, e-WOM, and perceived risk on online purchase intention among Shopee users, and to determine the relative importance of each predictor in explaining purchase intention variance.Methodology: A quantitative approach using a cross-sectional survey of 96 Shopee users. Data were collected using a structured questionnaire with 52 reflective indicators measured on a 5-point Likert scale. Data analysis was conducted using PLS-SEM with SmartPLS 4 software, involving bootstrapping with 5,000 resamples. Sample adequacy was additionally evaluated through a statistical power analysis.Finding: Electronic word of mouth has a significant positive effect on purchase intention (beta = 0.555, t = 6.449, p < 0.001). Perceived risk has a significant negative effect (beta = -0.159, t = 2.151, p = 0.032). Trust shows no significant effect (beta = 0.201, t = 1.827, p = 0.068). The model explains 70.6% of the variance in purchase intention (R² = 0.706, adjusted R² = 0.697, Q² = 0.297, SRMR = 0.061).Conclusion: Electronic word of mouth is the dominant predictor of online purchase intention in the tested model, and perceived risk exerts a significant but small negative effect. Trust does not reach statistical significance, a result that should be read in light of its strong overlap with e-WOM (r = 0.795; VIF = 3.262) rather than as evidence that trust is irrelevant. The findings indicate that credible, informative peer reviews are the most actionable lever for marketplace managers, while risk-reduction mechanisms remain a secondary but measurable concern.

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Journal Info

Abbrev

Jurnal_Mix

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

MIX: Jurnal Ilmiah Manajemen is a journal that publishes the results of empirical research that has strong novelty with reference to the latest journals and contributes greatly to scientific development in the fields of Management: Finance, Marketing, Human Resources, and ...