<![CDATA[The use of management information systems in public administration often falls short of normative expectations: the systems are populated with data, but that data is rarely actually used as the basis for substantive decision-making. This study examines patterns of data utilization from the Family Information System (SIGA) in the preparation of Performance Reports (LKj) at the Bengkulu Provincial Office of the Ministry of Population and Family Planning (Kemendukbangga)/National Population and Family Planning Board (BKKBN). Drawing on Knowledge Utilization Theory (Weiss, 1979), this study investigates whether SIGA data is used instrumentally—as a direct basis for program decision-making—conceptually, to shape the organization’s understanding of demographic trends, or symbolically, as a source of legitimacy for decisions already determined through other considerations. A qualitative interpretive-descriptive design was applied, with data collected through semi-structured in-depth interviews with seven key informants directly involved in SIGA management and the preparation of the LKj, supplemented by non-participant observation and systematic document analysis over three fiscal years. The findings reveal a structured, evidence-based planning cycle, reflecting a genuine institutional commitment to data-driven governance with SIGA serving as the primary reference for all performance indicators. However, this study also identifies clear manifestations of bounded rationality: deadline pressures and incomplete data force officials to adopt strategies]]>
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