JURNAL ECONOMINA
Vol. 5 No. 10 (2026): JURNAL ECONOMINA, Oktober 2026

The Influence of Service Quality, Price and Facilities on Patient Satisfaction at Sekampung Community Health Center, East Lampung

Hana Betel Kartina (Universitas Sangga Buana, Indonesia)
Vip Paramarta (Universitas Sangga Buana, Indonesia)
Farida Yuliaty (Universitas Sangga Buana, Indonesia)
Rahadian Malik (Universitas Sangga Buana, Indonesia)
Kosasih Kosasih (Universitas Sangga Buana, Indonesia)

Article Info

Publish Date
30 Oct 2026

Abstract

This study aims to determine the influence of quality, price, and facilities on patient satisfaction at the Sekampung Community Health Center (Puskesmas) in East Lampung. Descriptive and verificative methods were employed. The study involved 384 respondents. The results indicate that service quality has a partial effect on patient satisfaction, evidenced by a p-value of 0.000 (< 0.05), Price also has a partial effect on patient satisfaction, shown by a p-value of 0.000 (< 0.05), Facilities have a partial effect on patient satisfaction, indicated by a p-value of 0.000 (< 0.05).

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Journal Info
JURNAL ECONOMINA
Website

Abbrev

economina

Publisher

Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Subject

Economics, Econometrics & Finance

Description

JURNAL ECONOMINA (JE) is a peer-reviewed journal which publishes original research papers. ECONOMINA has been published since 2022. It is currently published every month a year with e-ISSN: 2963-1181. The Digital Object Identifier (DOI) is assigned to each published article and the journal is ...