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All Journal JURNAL ECONOMINA
Hana Betel Kartina
Universitas Sangga Buana, Indonesia
Economics, Econometrics & Finance

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The Influence of Service Quality, Price and Facilities on Patient Satisfaction at Sekampung Community Health Center, East Lampung Hana Betel Kartina; Vip Paramarta; Farida Yuliaty; Rahadian Malik; Kosasih Kosasih
JURNAL ECONOMINA Vol. 5 No. 10 (2026): JURNAL ECONOMINA, Oktober 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i10.4696

Abstract

This study aims to determine the influence of quality, price, and facilities on patient satisfaction at the Sekampung Community Health Center (Puskesmas) in East Lampung. Descriptive and verificative methods were employed. The study involved 384 respondents. The results indicate that service quality has a partial effect on patient satisfaction, evidenced by a p-value of 0.000 (< 0.05), Price also has a partial effect on patient satisfaction, shown by a p-value of 0.000 (< 0.05), Facilities have a partial effect on patient satisfaction, indicated by a p-value of 0.000 (< 0.05).
Co-Authors Farida Yuliaty Kosasih Rahadian Malik Vip Paramarta