<![CDATA[Telehealth has improved healthcare accessibility, yet patients’ experiences, trust, and practical barriers remain insufficiently explored in Indonesian primary healthcare settings. This study examined patients’ experiences and perceptions of telehealth services at Sidotopo Wetan Public Health Center, Surabaya, Indonesia. A qualitative descriptive approach was employed, involving 11 patients recruited through purposive sampling. Data were collected through semi-structured in-depth interviews and analyzed using Braun and Clarke’s thematic analysis framework. Five themes emerged: (1) access and convenience, emphasizing time savings and reduced waiting; (2) trust in telehealth, shaped by professional communication and clear clinical explanations; (3) communication and clinical limitations, highlighting the continued importance of physical examinations; (4) digital and technical barriers, including connectivity issues and limited digital skills; and (5) telehealth as complementary care, reflecting preferences for virtual consultations for minor conditions and follow-ups while maintaining face-to-face care for complex health concerns. These findings demonstrate that telehealth acceptance depends on convenience, trust, communication quality, and perceived clinical limitations. The study highlights the importance of integrated care models, reliable digital infrastructure, and improved digital health literacy to support sustainable telehealth implementation in Indonesian primary healthcare facilities.]]>
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