Jurnal Dinamika Manajemen
Vol. 17 No. 2 (2026): September

Clicking with Confidence: Understanding Consumer Information Processing Using the Heuristic-Systematic Model in the Indonesian Context

Prima Andriani (Universitas Negeri Jakarta)
Bagus Kharismawan (Universitas Negeri Jakarta)
Daru Putri Kusumaningtyas (Universitas Negeri Jakarta)



Article Info

Publish Date
01 Sep 2026

Abstract

This study aims to examine the processing of advertising information by customers in the context of e-marketplaces, specifically regarding the influence of personalization, trust in recommendation product, flow experience, application design quality, and advertising value on advertising click behavior. Data collection in this study used a questionnaire designed using a Likert scale and then distributed to respondents using a purposive sampling technique. The respondent criteria in this study included customers who had shopping experience at one of the three largest e-marketplaces in Indonesia. Data analysis was conducted using the Structural Equation Modeling (SEM) method with a path analysis approach. Personalization, application design quality, and flow experience have a positive influence on advertising value. Meanwhile, trust in recommendation products have no influence on advertising value. In addition, advertising value has a positive influence on advertising click. This research contributes closely to information processing and the use of customer data as a strategy for mapping information that must be presented to customers in the context of digital advertising. This study provides suggestions for optimizing the interface design of platforms in e-marketplaces to facilitate information search, create accurate recommendation systems, and optimally utilize customer data to design personalized advertising, so that match their preferences or product search history.

Copyrights © 2026






Journal Info

Abbrev

jdm

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

JDM (Jurnal Dinamika Manajemen) is an international journal, that provides a forum for publishing original research articles, review articles from contributors, and novel technology news related to management that accepts papers from all ...