Profit: Jurnal Manajemen, Bisnis dan Akuntansi
Vol. 5 No. 4 (2026): November: Profit : Jurnal Manajemen, Bisnis dan Akuntansi

The Impact of E-WOM and Flash Sales on Impulse Buying Among Gen Z E-Commerce Users: The Mediating Role of Positive Emotions

Ramadhani Oktaviana Putri (Universitas Sains dan Teknologi Komputer)
Edwin Zusrony (Universitas Sains dan Teknologi Komputer)
Wesly Tumbur ML Tobing (Universitas Sains dan Teknologi Komputer)
Pindo Asti (Universitas Sains dan Teknologi Komputer)



Article Info

Publish Date
01 Nov 2026

Abstract

This study aims to analyze the influence of Electronic Word of Mouth (E-WOM) and Flash Sales on increasing impulse buying among Gen Z e-commerce users, emphasizing the mediating role of Positive Emotion. This research uses a quantitative approach with a total of 60 respondents in Semarang Regency, selected through non-probability purposive sampling. Data were collected using a questionnaire with a 1–5 Likert scale. Data analysis was conducted using SEM-PLS through SmartPLS version 4.1.1.8. The research results show that E-WOM does not have a positive and significant effect on impulse buying, while Flash Sales have a positive and significant effect on impulse buying. Furthermore, Positive Emotion has been proven to mediate the relationship between E-WOM and Flash Sales on impulse buying behavior. These findings indicate that digital communication and limited-time promotional strategies can influence impulse buying behavior through positive emotional responses among Gen Z e-commerce users. This research provides practical contributions to e-commerce managers in designing more effective marketing strategies by leveraging the power of digital communication and limited-time promotions to encourage consumer purchasing behavior.

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Journal Info

Abbrev

profit

Publisher

Subject

Economics, Econometrics & Finance

Description

Profit: Jurnal Manajemen, Bisnis dan Akuntansi adalah untuk menyebarluaskan, mengembangkan dan menfasilitasi hasil penelitian mengenai Ilmu bidang Ekonomi Manajemen ,Akuntansi dan Bisnis, sebagai media bagi para dosen, guru, peneliti dan para praktisi dalam bidang Ekonomi Manajemen Akuntansi Bisnis ...