Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat
Vol. 9 No. 4 (2026): ABDIMAS UMTAS: Jurnal Pengabdian Kepada Masyarakat

Content Marketing and Paid Social Media Advertising for a Culinary MSME: A 35-Day Action-Research Case Study in Malang

Azizah, Safira Rusyda (Unknown)
Rayie Tariaranie Wiraguna (Unknown)
Della Ayu Zona Liac (Unknown)
Marsya Aulia Rizkita (Unknown)
Geby I Agusti Tungga Dewi (Unknown)
Mochammad Arlangga (Unknown)



Article Info

Publish Date
31 Oct 2026

Abstract

The acceleration of digital transformation has repositioned social media from a supplementary promotional channel into a core determinant of survival for culinary micro, small, and medium enterprises (MSMEs) in competitive urban food markets such as Malang City, Indonesia. Purpose: This study documents and evaluates a 35-day action-research mentorship program designed to assist a culinary MSME, Mie Ayam Djuwara, in operationalizing content marketing and paid social media advertising to increase brand visibility, while also developing an empirically grounded protocol for managing algorithmic disruptions. Methodology: Using an Action Research and Community Mentorship framework structured into six phases (diagnostic assessment, content calendar and KPI formulation, stakeholder alignment, 35-day execution, platform crisis resolution, and data analytics), the mentee's Instagram and TikTok accounts were developed through a combination of organic content and micro-budget paid advertising. Key Quantitative Findings: Against an agreed cumulative target of 60,000 video views (20,000 on Instagram; 40,000 on TikTok), the program achieved 108,800 cumulative views, an overall achievement rate of 181.3%. Instagram reached 32,100 views (160.5% of target) and TikTok reached 76,700 views (191.8% of target). Engagement rates substantially exceeded industry benchmarks on both platforms (Instagram: 9.1%–10.7% versus a 2.0%–5.0% benchmark; TikTok: 7.6%–8.0% versus a 0.5%–0.9% benchmark), while net follower growth remained modest (Instagram +43; TikTok +8). A micro-budget TikTok Ads allocation of IDR 98,000 yielded 48,100 views at a cost-per-view of approximately IDR 2.03, markedly more efficient than the short-burst Meta Ads strategy on Instagram (IDR 128,000 for 18,000 views). Shadowban Resolution: On Day 6, the TikTok account experienced an algorithmic shadowban following the publication of 12 short-form videos; a three-step resolution protocol content quarantine, formal appeal, and platform-confirmed restoration resolved the disruption within 48 hours (by Day 8), though it produced a temporary decoupling between high engagement/view metrics and follower acquisition. Conclusion: The mentorship demonstrates that disciplined content calendars, hyper-local micro-budget advertising, and a structured crisis-response protocol can generate engagement performance for culinary MSMEs that substantially exceeds industry norms, even under real-world algorithmic disruption, while highlighting follower growth rather than views or engagement as the more fragile metric under platform volatility.

Copyrights © 2026






Journal Info

Abbrev

ABDIMAS

Publisher

Subject

Religion Agriculture, Biological Sciences & Forestry Arts Education Social Sciences

Description

ABDIMAS UMTAS (E-ISSN: 2614-8544) is a journal published by the Institute for Research and Community Service, Muhammadiyah University of Tasikmalaya. The ABDIMAS UMTAS Journal accommodates the publication of the results of Community Service activities carried out by Lecturers as a form of ...