Formosa Journal of Science and Technology (FJST)
Vol. 4 No. 9 (2025): September 2025

Evaluation of Smart City Policy Implementation in Realizing Digital-Based Public Services

Dila Erlianti (Sekolah Tinggi Ilmu Administrasi Lancang Kuning Dumai)
Said Mustafa (Sekolah Tinggi Ilmu Administrasi Lancang Kuning Dumai)
Dwi Hartutik (Sekolah Tinggi Ilmu Administrasi Lancang Kuning Dumai)

Article Info

Publish Date
30 Sep 2025

Abstract

This study evaluates the implementation of Smart City policies in Riau Province, Indonesia, focusing on digital-based public services through the CIPP (Context, Input, Process, Product) model. Using a qualitative approach with fifteen informants, data were gathered via interviews, observations, and document reviews, and analyzed thematically. The findings indicate that while the policy aligns with modernization needs and has improved accessibility and satisfaction, challenges remain in human resources, infrastructure, and cross-sector coordination. The study concludes that Smart City policies contribute positively to service innovation, but strengthening institutional capacity, technology, and digital literacy is essential.

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Journal Info
Formosa Journal of Science and Technology (FJST)
Website

Abbrev

fjst

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Humanities Computer Science & IT Education Industrial & Manufacturing Engineering Social Sciences

Description

Formosa Journal of Science and Technology (FJST) is an open-access scientific journal that publishing full-length research papers and review articles covering subjects that fall under the wide spectrum of science and technology. FJST journal is dedicated towards dissemination of knowledge related to ...