<![CDATA[Diversion agreements in the form of community service are often signed by families but then resisted during implementation. This study describes the forms and causes of family resistance, the role of Community Guidance Officers (Pembimbing Kemasyarakatan/PK) in dealing with it, and the factors that support and hinder that role at the Class I Correctional Center (Bapas) of Medan. A descriptive qualitative approach was used with five purposively selected informants: three PK, the Head of the Child Client Guidance Section, and a father of a diversion client. Data were collected through interviews, observation, and document study, analysed with the interactive model of Miles, Huberman, and Saldaña, and validated through source and technique triangulation. Five forms of resistance were found: verbal objection, the child’s absence, bargaining for a substitute sanction, overprotection, and withdrawal, with stigma and shame as the strongest of six causes. PK performed five interrelated roles, three of which go beyond the duties written in Law Number 11 of 2012: child companion, family educator and counsellor, mediator, supervisor and reporter, and network liaison. Workload, limited operational support, and the absence of standard procedures hinder these roles. A post-diversion family assistance program is proposed.]]>
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