Duconomics Sci-meet (Education & Economics Science Meet)
Vol 5 (2025): Marketing and Entrepreneurship Transformation in the Digital Era for Strengthening Com

The Influence of Product Quality, Price, and Customer Experience on Customer Satisfaction on the Shopee Application

Muhammad Reyhan (Universitas Indraprasta PGRI)
Deasy Nurmalasari F (Universitas Indraprasta PGRI)
Iramdan Iramdan (Universitas Indraprasta PGRI)
Askardiya Mirza Gayatri (Universitas Indraprasta PGRI)



Article Info

Publish Date
25 Jul 2025

Abstract

This study aims to examine Product Quality, Price, and Customer Experience. A quantitative research method was employed, involving data collection via questionnaires distributed to a sample of 30 respondents (comprising 60 items); the data were subsequently analyzed to determine the influence of variables X1 (Product Quality), X2 (Price), and X3 (Customer Experience) on variable Y (Customer Satisfaction). The study yielded a multiple linear regression equation of Y = 126.542 + 0.9862X1 + 1.0161X2 + 0.9993X3, indicating that all three variables have a positive relationship with customer satisfaction. However, the correlation coefficient of 0.0497 indicates a weak, negative relationship. The coefficient of determination of 0.247% reveals that only a small fraction of customer satisfaction is explained by the independent variables, while 99.753% is influenced by other factors. T-test results indicate that, individually, all three variables have a significant effect on customer satisfaction.

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Journal Info

Abbrev

duconomics

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

The Education and Economics Science Meet (Duconomics Sci-meet) is a national scientific meeting in the fields of education and economics held under the auspices of the Center for the Study of Economics (Puskanomi), Indraprasta University PGRI, Jakarta. This event includes seminars, call for papers, ...