Jurnal Manajemen Perhotelan dan Pariwisata
Vol. 8 No. 3 (2025)

DIGITAL FATIGUE IN THE HOSPITALITY INDUSTRY: THE MODERATING ROLE OF SUPERVISOR SUPPORT ON QUIET QUITTING

Nurul Sukma Lestari (Universitas Bina Nusantara)
Rachel Dyah Wiastuti (University of Otago)
Seruni Dinitri (Institut Pariwisata Tedja Indonesia)
Pratiwi (Institut Pariwisata Tedja Indonesia)
Jessyca Yulianty (Institut Pariwisata Tedja Indonesia)
Dinda Emily Assadiyah (Institut Pariwisata Tedja Indonesia)



Article Info

Publish Date
18 Dec 2025

Abstract

The novelty of this study lies in its analysis of the dual role of supervisor support as a moderating variable in the relationship between job burnout and job overload due to technology use on quiet quitting among hotel employees belonging to Generation Z in Indonesia, a topic that is still rarely explored. This study aims to analyze the influence of job burnout and job overload due to technology use on the phenomenon of quiet quitting and determine the role of supervisor support as a moderating variable in this relationship. This study was conducted on star-rated hotel employees in Jakarta, specifically Generation Z, who have worked for at least two years, either contractually or permanently. The research method used is SEM-PLS with 224 respondents. The results show that Technology Job Burnout and Technology Job Overload have a positive and significant effect on Quiet Quitting. Meanwhile, Supervisor Support has proven to have a moderating effect in the opposite direction: a positive effect on the relationship between Technology Job Burnout and Quiet Quitting, but a negative effect on the relationship between Technology Job Overload and Quiet Quitting. These findings indicate that supervisor support can strengthen the impact of burnout while mitigating the effect of overload on quiet quitting behavior, depending on the employee's psychological condition. Further research is recommended to broaden the scope of the research area and include variables such as employee engagement and psychological resilience to deepen the understanding of the dynamics of quiet quitting in the digital era.

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Journal Info

Abbrev

JMPP

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research ...