International Journal of Supply Chain Management
Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM)

The Effect of Supply Chain Management on Indonesian Pharmaceutical Industry

Roespinoedji, Djoko (Unknown)
Hadian, Niki (Unknown)
Saadah, Saadah (Unknown)
Damopolii, Veronika Listi Ferdini (Unknown)
Isa, Azizan Mohamed (Unknown)

Article Info

Publish Date
14 Apr 2019

Abstract

The objective of this research is to inspect the consequence of effective SCM in terms of delivery, after-sales services and responsiveness on customer retention along with the mediating role of customer relationship on the Indonesian Pharmaceutical company. 5point Likert scale is used to collect the data. Random sampling technique is used on the 200 respondents from Indonesian medical officers. PLS3 is used to analyze the data. The findings of this concluded aftersales services, deliveries and responsiveness have been positively significant associated to CR and also customer relationship positively influenced on C. retention. The study gives to fill the lack of investigation on the SCM service to the C. retention between general consultants from Indonesian private consulting room.

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Journal Info
International Journal of Supply Chain Management
Website

Abbrev

IJSCM

Publisher

ExcelingTech

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...