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Perencanaan Information Technology Problem Management Berdasarkan ITIL V3 di Unit IS SSM Pada PT TELKOM Perdana, Rhesa; Sudarmaningtyas, Pantjawati; Maulana, Yoppy Mirza
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 4, No 1 (2015)
Publisher : Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA)

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Abstract: Telkom IS SSM (Service Support Management Information System) is a unit of PT Telekomunkasi Indonesian supporters for performing maintenance of telecommunication equipment infrastructure. IS SSM units do not have a standards regarding problem management process, making it less valid in determining the identification of a problem. Managers will cancel if the problem solver does not have a solution. As a result, the problem can not be resolved immediately disrupt the operations of the company. Due to the lack of specific parties to accept and perform filtering problem, the process of identifying the problem has not gone well. The solution of the above constraints make the Standard Operational Procedure (SOP) problem management process by following the ITIL V3 framework. Made through the four phases, the first to conduct stakeholder interviews to determine the processes that occur and the policy implemented. Second make the mapping process management problems. Third create a document that will generate SOPs, Work Instructions (IK), Records Work (RK), and the fourth stage of the planning document checks evaluate IT problem management with stakeholders in the IS unit SSM. The results of a study of IT problem management planning document it produces 12 Standard Operational Procedure (SOP), Work Instructions 22 (IK), and 61 Recording Work (RK), as well as recommendations to the IS SSM unit to form service desk and implement a written policy Keywords: IT Planning, Problem Management, Standart Operation Procedure (SOP)
Design Of Information Systems On Salesman Operational Based On Android at CV. Dwi Star Sugito, Tri Evania; Amelia, Tan; Sutanto, Teguh
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 5, No 8 (2016)
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CV. Dwi Star is a company engaged in the field of importers of stationery, such as a stapler, perforator, cash box, stick note, display book, tape dispenser, glue, binders swing clip, calculator, and others. Stationery has various brands, such as Eagle, Phoenix, Pronto, Retype, Fastener, Bofa, Nashua, Pentel, and others. The goods were shipped from abroad, with prices following the dollar exchange rate, so that the sales price is uncertain (unstable). Is currently marketing the product on the company's CV. Dwi Star conducted by a salesman. Salesman has a dual role in his work, that salesman not only did the ordering of products but also offer the products, finding new customers, and collect debts.Salesman will going around in various area in Indonesia (except Papua). The process of roving salesman in one area takes one week to three weeks. In the process, salesmen will offer their products by bringing a catalog that contains information on products. The goods list (catalogs) are placed in a folder with the current total of about 49 sheets containing dozens of products types and kinds of this product does not include the same number but different product types, sizes, and colors. Salesman also perform the billing process to customers who still had debt. List of the bill will be created manually by the enterprise admin. Salesman collect the debt from the customer and the customer can pay off the debt in three ways, namely transfer, demand deposits, and cash. Confirmation of payment is only be completed by a salesman and a customer, and then salesmen will confirm it to the current company admin after the salesman back to the company. It creates opportunities to  cheat by the salesman.In connection with these problems, it is proposed Operational Information System Design Based Salesman Android that can be taken anywhere. Android-based operational applications salesman is devoted to help the salesman operational performance. The salesman operational applications provide useful product information to assist in the search speed of goods and prices thats up to date, can order the products, the addition of new customers, and displays a list of customer billing sent by e-mail to admin.
Design of Sales Information Systems and Receivable Control at UD Eka Wiradana, I Made Dhira; Widodo, Arifin Puji; Sutanto, Teguh
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 7, No 2 (2018)
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UD Eka is a manufacturing company that sells goods as well as raw materials for footwear manufacture such as soles and heels. The products will be sold to several distributors, while for the sale of basic raw materials the manufacture of footwear is marketed to the craftsmen outside the company. In conducting sales activities to customers, UD Eka has problems in providing credit limit to customers who have bad credit record. So that will result in stalled credit payments by customers in the future. In addition, the company also experienced the problem of lack of good oversight of the company's receivables. Based on the problems currently problem, then made a system that can solve these problems. From these transactions can generate accounts receivable age, maturity receivable report, maturity receivable report, customer contribution report, product contribution report, customer sales trend report, and product sales trend report. From the test results, applications that have been made to generate reports related to sales and control of receivables that are expected to assist companies in making decisions related to the number of bad debts.
Design of Web-Based Library Information System On SD Muhammadiyah 4 Surabaya Pangesti, Esti Vidia; Tanuwijaya, Haryanto; Churniawan, Agus Dwi
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 5, No 10 (2016)
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Muhammadiyah 4 Elementary School Surabaya library need satisfactory service for the convenience of visitors to the library. However, business processes that occur there are still underway manual so that the existing data is not integrated with each other. Additionally librarian often difficulties in data searches both when borrowing, repayment and checking on the sanctions. And also with the members and visitors of the library have difficulty in finding the availability and location of collection.To solve these problems, then created a web-based library design of information systems that integrate existing data so that the information collection can be obtained quickly and accurately. The system is able to improve service in terms of borrowing, repayment, reservation, recommendation and search the collection. It also can accelerate the performance of the library and can provide accurate reports to the librarian.From the implementation of web-based library information system is implemented, it can be concluded that the system can ease the librarian to perform control on borrowing, reservation, booking, recommendation and preparation of reports. Besides members can to search information, booking and nomination of the collection. And based on the results implementation of the system of the questionnaire given to the 5 respondents, indicate that the display system, ease of navigation and precision process assessed either by the user with an average yield of 3.3 sequentially; 2.8 and 3.
Information Technology Governance Based On COBIT 4.1 Framework On PDAM Surabaya Saputro, Reza Oktorio; Sutomo, Erwin; Maulana, Yoppy Mirza
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 6, No 9 (2017)
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PDAM Surabaya is the business unit belongs to an area that plays a crucial in fulfilling the needs of clean water communities that apply IT to assist in the achievement of the business objectives of the company. In its application, the maturity level of the IT management at PDAM Surabaya is the absence of supervision to run the procedure, so that the risk of many irregularities and discrepancies between operational processes that run with the policy that is set up. The solution to deal with these problems, the need for an IT governance is thus expected to produce maximum output to the company, help the decision-making process, as well as help the process of problem solving. As the basis for drafting of the COBIT framework is 4.1. External of it governance is a document that includes: 1) the alignment of the IT objectives with business goals that breakfast buffet by the 8 Primary and seven Secondary IT Process that supports the achievement of Strategic Aligment on Focus Area IT Governance. 2) Gap analysis in each domain, the results of processing the questionnaire found value is Defined as-is Process, while the results of the interviews found that the value of the to-be is Managed and Measurable. 3) stages the process increases as-is headed to-be each IT Process in order to produce the expected accomplishments. 4) Recommendations implementation of it governance based on COBIT 4.1 framework each IT Process so that relevant parties could easily carry out the monitoring of the management and measurement.
Design of the information system of drug sales in pharmacies ita pharma Ayudhia, Relina; Soebijono, Tony; Oktaviani, Oktaviani
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 6, No 1 (2017)
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Ita Farma Pharmacy is one of the pharmacies that are in District Kwanyar, These pharmacies provide pharmacy services regarding employment, namely the procurement of drugs, drug storage, preparation of drugs, compounding, distribution and delivery of pharmaceuticals and provide information to the public about the provisions of pharmacy. At this time Ika Farma Pharmacy is often in short supply of the drug because the pharmacy did not know the drug if supplies have been exhausted, it is only known if there is a buyer who wanted to buy drugs, then the process of recapitulation of sales per day is done every day by the cashier after the pharmacy closed and still done manually using a calculator. This causes the transaction recapitulation process takes a long time and possible errors in process recap. an information system that is intended to facilitate the sale of data storage sales transactions, inventory recording, and displaying information related to the sales reports are solutions to solve the problem. Conclusion The test results showed that the sales application can help the pharmacy to keep records inventory and daily sales reports that will be used as information about the development of Pharmacy.Keywords :  Information System, Sales, Pharmacies, Drug.
Analysis and Design Bank Mini Information System at SMK Negeri 1 Sumenep Septianasari, Arfilia; Wulandari, Sri Hariani Eko; Santoso, Rudi
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 5, No 10 (2016)
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Bank Mini is an accounting lab that used as a student financial payments and saving for students and employees of SMK Negeri 1 Sumenep. Bank Mini managing public savings, special savings, and general payment. Problems exist in Bank Mini is the process of recording transactions and financial reporting using a manual process using the books and records of other transactions, which potentially cause recording and accounting calculations errors. The school wants a Bank Mini information systems, but the schools didn’t know and can’t determine the appropriate system needs to be applied to the Bank Mini. The solution offered is to make the analysis and design of Bank Mini information systems that can generate the analysis and design of recording transaction processes, preparing reports accounting, and reporting of transactions. The process of analysis and design of this research includes the step of collecting data through interview and observation, analysis, system design, and evaluation of system design. The results showed that the analysis and system design can explain design of the transaction recording process, the reporting accounting process, and reporting processes used computing based processing, so it can be used as guidelines for implementation of Bank Mini information systems in the future.
Analysis and Design of Student Financial Information System at The Institut Bisnis dan Informatika Stikom Surabaya Andari, Yuli Setiyo Suryo; Sulistiowati, Sulistiowati; Lemantara, Julianto
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 6, No 1 (2017)
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Finance Department of Institut Bisnis dan Informatika Stikom Surabaya, the student finance has primary responsibility to provide services to students, has implemented a information system on the service process. But still found some manual processes, to cause human error and a lot of wasted time.Based on the existing problems, then made the analysis and design of student financial information systems at the Institut Bisnis dan Informatika Stikom Surabaya described in System Flow, Data Flow Diagrams (DFD), Entity Relationship Diagram (ERD), interface design, and the database structure to solution to replace manual processes with an integrated system.The results of this research is the analysis and design of student financial information systems that can replace the manual storage, manual calculation process, the manual checking and reporting process, can eliminate human error and speed up the process of service. The results of their designs can also be used as a document for the system development.
Design of Web-Based Sales Information System at CV Gemilang Indonesia Susianawati, Hesty; Tjandrarini, A.B.; Wulandari, Sri Hariani Eko
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 6, No 1 (2017)
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CV. Gemilang Indonesia is a digital printing company and now currently experiencing problems with the company marketings and their business process is still conventional, the second problem is that the company can only accept orders through telephone and on the spot meanwhile the payment confirmation only through calls to the customer and the last problem is internal's problem the owner of the company didn't get the reports per periode to overcome the problems that CV. Gemilang Indonesia, the authors build an online shop application. This application can helps customer to order the products, they no longer have to come to the office to buy the products, they also get the invoice and also can review their history order. This application can also generate sales report for the owner of the company.
Design of Information Systems Reporting Employment in Dinas Tenaga Kerja of Surabaya Pratiwi, Nila Elzha; Setyawan, Henry Bambang; Soebijono, Tony
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 6, No 6 (2017)
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Annual Employment Report is part of the Company's existing functions at the Department of Labor Surabaya, inspection, implementation, assessment and monitoring of employment. In doing compulsory reporting are currently several issues, namely: the length of the processing and preparation of reports so that the limited information available, the lack of facilities in approving compulsory reporting. The solution to these problems is to create an information system capable of managing reporting labor required to report the data into information that can be used to provide a policy on employment. These employment information reporting system can be easier for companies to perform compulsory reporting companies every year, can facilitate in approving compulsory reporting company, can assist in addressing the recording and processing of data shall be reported.

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