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INDONESIA
JURNAL ADMINISTRASI PUBLIK
Published by Universitas Sam Ratulangi
ISSN : 23389613     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 10 Documents
 1 
Search results for , issue "Vol 4, No 55 (2018)" : 10 Documents clear
COMMUNITY SATISFACTION OVER THE BPJS PATIENT SERVICE IN CLINICS SHOULDER (studies in Clinics shoulder) SIALLAGAN, YESSI SIALLAGAN; PANGKEY, MASJE SILIJA; PALAR, NOVIE febrina
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
Publisher : Sam Ratulangi University

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This research is aimed to find out the satisfaction of public service of Social Insurance AdministrationOrganization (BPJS) patient in Puskesmas Bahu. On the basis of Law No. 25 of 2009 on Public ServiceStandards, the service standard has been determined that the service unit of the state is obliged to serve everycitizen and citizen to fulfill his basic rights and needs within the framework of public services. Including servicesprovided by the health services of the Puskesmas unit it is important that the satisfaction of the community canbe measured by the established standards, the satisfaction of service for BPJS patient service at PuskesmasBahu in terms of service, system, mechanism and procedure, Products Services, Facilities, infrastructure, andfacilities, Executing Competencies. Of the seven indicators of public service standards, there is the result thatit states less satisfied with facilities, infrastructure and facilities, service products, is satisfied with short servicetime, BPJS user fee or tariff is appropriate and satisfied with service requirements, system and servicemechanism, at the Bahu Puskesmas from interviews and field observations.Keywords: Public Satisfaction, Service
KEPUASAN PELAYANAN DI PT PEGADAIAN (PERSERO) UNIT UNSRAT ASSA, RAINDY; RURU, JOORIE; TULUSAN, FEMMY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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Abstract: Review of services provided by PT. Pegadaian in the study oo publik administration can not beseparated from the study in the view of New Public Management paradigm. Scope of services and public services(public services) covering aspects of community life as a target service of customers. Quality service isconfronted to give the papacy to society, the satisfaction of society no only to the acceptance of a service for theneeds of society, but also related to what happened and happened to the society when the service was processed.This research was conducted to explain the satisfaction of service ftom PT. Pegadaian Unit Unsrat BranchManado in the study of publik administration disciplines.The research uses qualitative research design with descriptive analysis by focusing on perceived value and userexpectation of service. Data obtained through interviews with head unit information, customer service, staf andcustomers, followed by observation and tracing documents related to the object of research. The data obtainedfrom the field in analyzed through the categorization stage and reduces the data, arrangement in the form ofnarratives, interpretation, conclusing and verivication of data analysis.Meet the urgent of the community. The expectations of service users are met in terms of fonding needs whilestill adbering to company policies. However, it has not been adapted to the development of informationtechnology such as service in the form of drive thru and delivery. Based on exixting conclusions, in order toimprove the problem it is advisable that the need to improve the location of the office, the large parking lot. Thespecial service waiting room fot the disabled and the riderly, teinforce in innovative work culture, high moralvalues and skilled through customer satification tranning to mainten the value of service which is felt by thecommunity and innovated thr form of service by adjusting to the development of information technology stachas service in the form of drive thru and delivery.Keywords : Satisfaction, Service, Customer
IMPLEMENTASI KEBIJAKAN PENDIDIKAN DASAR DAERAH KEPULAUAN ( Suatu studi di Kecamatan Manganitu Selatan Kabupaten Kepulauan Sangihe Provinsi Sulawesi Utara) GIGHILE, PRISKILA NATALIA; TULUSAN, FEMMY; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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Basic education in the area of the Sangihe Islands Regency, especially in Manganitu Selatan sub-district, hasconstraints in fulfilling educator resources in accordance with skills and expertise in the field, the deficiencyresulted in the program not running in accordance with the expected procedures and objectives.Implementation of this study aims to find out how the implementation or implementation of policies ineducation, especially primary school education in Southern Manganitu District, using descriptive qualitativeresearch methods. The results of this study indicate that, the fulfillment of educators or resources in SouthManganitu District is not in accordance with what is expected, proved in the study that the number of existingresources is not balanced with the number of primary school classes, the result of these shortcomings can affectthe learning system for students because every educator should be concurrent in teaching and not in accordancewith the abilities and areas they travel. Likewise in the existing financial management, as evidenced by the lackof facilities or facilities in school infrastructure is still lacking. Based on these conclusions, the researchersuggests that the resources of educators in Manganitu Selatan sub-district should be improved for thefulfillment of the quality and life of the next generation of the nation starting from the elementary school level,all forms of operational management must be implemented in accordance with established procedures forimplementation a policy that has been planned for the realization of a common goal.Keywords: Policy Implementation, Basic Education, Archipelago Region.
EFEKTIVITAS PENGELOLAAN DANA DESA DI DESA KALINAUN KECAMATAN LIKUPANG TIMUR KABUPATEN MINAHASA UTARA KAWOWODE, OLIVIA; TAMPI, GUSTAAF BUDI; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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Abstract: The realization of village funds is a follow-up to the government's program of building Indonesiafrom the periphery by strengthening the regions and villages within the framework of the Unitary State of theRepublic of Indonesia aimed at improving the welfare and equity of development through improving publicservices, promoting the economy, overcoming the inter-village development gap and strengthening thecommunity as subject of development. The purpose of this study is to determine the extent of effectiveness ofvillage fund management in Kalinaun Village, East Likupang District, North Minahasa District. This researchis a descriptive research with qualitative approach. Technique of collecting data in this research is usingobservation method that is direct observation to research location and do interview and documentation. Thefocus of research is the achievement of goals, integration and adaptation. Based on the results of the research,the effectiveness of the management of village funds in Kalinaun Village, East Likupang District, NorthMinahasa Regency, can not be said to be effective because the development done by the government still findssome problems and the development is not done evenly, making social jealousy among the community. TheKalinaun Village Government is also inconsistent with what it deliberates so that people are reluctant to worktogether.Keywords: Effectiveness of Village Fund Management.
PENGARUH PENGEMBANGAN PEGAWAI TERHADAP PRESTASI KERJA DI KANTOR CAMAT TOBELO KABUPATEN HALMAHERA UTARA LIANDO, ROI; LENGKONG, FLORENCE DAICY; RARES, JOYCE JACINTA
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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Abstrak : The purpose of this study is to test and analyze the influence of career development towards theaccomplishment of work. The population in this study was an employee of the Office of head of TobeloNorth Halmahera Regency. Population that is, 34 employees. The number of samples that is as much as 34respondents, using the method of stratified random sampling propotional. This research uses a simpleregression analysis tool (simple regression). This research resulted in summary, that career development apositive significant effect against the achievements of the work of employees.Keywords: career development, work achievement
THE EFFECTIVENESS OF COASTAL AREA MANAGEMENT PROGRAMS IN IMPROVING THE ECONOMICS OF THE ESSANG DISTRICT OF TALAUD ISLANDS WADO, MIRANDA; LALOMA, ALDEN; RURU, JOORIE MARHAEN
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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Abstract: Coastal and marine areas are areas that have potential and prospective resources for a region if themanaged optimally. This is a challenge for a region in managing resources in a sustainable manner toencourage the acceleration of regional development. As a very atrategic area, the coastal area is a zone ofallotment of various human activities both social, cultural, economic, industrial and utilization of naturalresources directly.High dependence on marine resources has led to massive exploitation. This is what happens with the resourcesof coral reefs which are the most important ecosystems in the coastal and marine areas. The main threats tocoral reefs are overfishing, destructive fishing practices, sedimentation and pollution from the land. Burke etal, (2002) suggests that human activity is currently estimated to threaten 88 percent of Southeast Asian reefs,threatening important biological and economic values for society. About 50 percent of the coral reefs that arethreatened, are at a high or very high level of vulnerability. Only 12 percent of them are at a low threat level.Result of researchconducted through data collection obtained through observation, dokuments and interviews.The results of this study indicate that the process of coastal are management goes well. Thanks to thecooperation between the village head and the village apparatus and the villagers so that they can producemaximum results. The basis and reference in measuring the effectiveness of coastal area management programin improving the economics of Maririk village community of Essang district of Talaud islands is in theregulation of Law Number 27 year 2007.Keywords: Peis Area Management
EVALUASI KEBIJAKAN DISTRIBUSI PROGRAM BERAS SEJAHTERA DI DESA TOLOK 1 KECAMATAN TOMPASO KABUPATEN MINAHASA WOWILING, VANDA; POSUMAH, JOHNNY HANNY; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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abstract: Rastra program is one of the government's strategy to eradicate poverty, especially in fulfilling theneed of food for poor people which aims to help reduce the burden of Poor Household in fulfilling basic foodneeds as one of the basic rights of society. But in the implementation of this program often experience variousproblems, rastra not until channeled into the hands of RTS-PM rastra, not right target, not appropriate price,not timely, not appropriate quality. It is therefore necessary to evaluate the implementation of the program tosee if the implementation has been done successfully in accordance with the general guidelines asappropriate. Program evaluation is to measure program's achievement, that is measure the effect of aprogram on the goals to be achieved and determine the success rate of the program of the activities made andto contribute the thinking to the decision maker about a program to improve the program to come. Based onthe results of the research, the achievement of the indicator according to William Dunn is the effectiveness,efficiency, adequacy, equity, responsiveness, and accuracy as a measure of successful implementation on theperformance of the program, indicating that the implementation of distribution of Rastra Program Year 2017in Tolok 1 Village is still not running maximally.Keyword : Evaluation, Policy, Distribution, Prosperous Rice
KUALITAS PELAYANAN KESEHATAN PASIEN BPJS DI RUMAH SAKIT ISLAM SITTI MARYAM MANADO BANDU, SULASTRI; RUMAPEA, PATAR; KOLONDAM, HELLY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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Health care is one of the fundamental rights of societies that are organized by the mandatory Governmentarranged. One important element in the system of hospital is labour, organization and quality of medicalpersonnel and nurses in the hospital, because it will affect the quality of the management and service.Therefore the hospital as a health care provider must provide satisfying service towards patients SocialInsurance Administration Organization (BPJS). Because the hospital is an organization that sells services,then a quality service is one of the demands that must be met. Hence the need for an action that is trulyconcerned with the public interest in terms of providing services that are really good to society. The purposeof this research is to know the patient's medical service quality in hospital BPJS Islam of Sitti MaryamManado. This study uses qualitative methods. Informants in this study amounted to seven people. Datacollection techniques used are interviews, observation and documentation. Measurement using the theory ofParasuraman with five dimensions of service quality that is reliability, empathy, intangibles, responsiveness,assurance. The results of this study stated that by using five dimensions of service quality measurement of thehealth of the patient in hospital BPJS Islam of Sitti Maryam Manado votes is enough. More suggestionsimprove existing facilities and infrastructure at the Islamic Hospital of Sitti Maryam Manado in order tosupport existing services. Hospital employees should mutually enhance the sense of the importance ofhospitality towards the patient or patient's family in the service of process in order for the patient or thepatient's family gave a good response against an employee of the hospital.Keywords: Quality Of Service, Patient BPJS
EVALUASI KINERJA APARATUR SIPIL NEGARA DI KANTOR KECAMATAN ESSANG SELATAN KABUPATEN KEPULAUAN TALAUD LARENGGAM, SRIA; OGOTAN, MARTHA; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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abstract:The quality of human resources of the State Civil Apparatus in government agencies is one of thefactors to improve the productivity of an organization’s performance or organization, therefore, it is necessaryhuman resources who have high competence professionalism as this will be able to support the improvement fcivil servant performance. Professionalism in accordance with the competence,work rules and rank levelsassigned to the position and other objective conditions without distinction of sex, race, race, race or class. Theimplementation of stff coaching can be a process of change from untrained employees transformed intoemployees-employees can now be developed to assume new responsibilities. To measure the success or failureof the program implemented then required the assessment and evaluation systematically. To measureperformance, multiple performance measures can be used. Which cover; quantity of work, quality of work,knowledge of work, creativity, cooperation, work inevitability, initiative and personal qualities. This researchuses data collection technique that is descriptive qualitative research through data collection technique that isdata reduction, data presentation, and conclusion. Performance is a manifestation of the ability and success ofan organization in carrying out its duties and functions. In this research, the performance of State CivilAppratus in South Essang District office of Talaud Islands Regency is seen from the performance indicators,namely: job quanlity, job quality, job knowledge, creativity, cooperation, firmness in work, initiative personalquality.Keywords: performance Evaluation of State Civil Apparatus
PENGARUH PEMBERDAYAAN USAHA KECIL DAN MENENGAH TERHADAP PEMBANGUNAN EKONOMI MASYARAKAT PESISIR PANTAI KOTA MANADO (SUATU STUDI PADA DINAS KOPERASI DAN UKM KOTA MANADO) SENDUK, LANDY; PANGKEY, MASJE SILIJA; LALOMA, ALDEN
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
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Community empowerment aims to improve the economic capacity of the community. One of the sectorsof community empowerment to improve the economic capacity of the community or economic growth of thecommunity is the empowerment of Small and Medium Enterprises. Judging from the potential of existingbusiness coastal city of Manado in improving the economic development of society is very influential with theempowerment of small and medium enterprises. This research uses quantitative research that is trying to answerwhether there is influence and magnitude of influence of variable of empowering small and medium businessto economic development of coastal society of Manado city. The data were carefully compiled, includingquestionnaires in detailed context and in-depth interviews, as well as analysis results. In simple linearregression test it can be seen that constant value (a) equal to 6,375 mean value of constant of economicdevelopment variable is equal to 6,375, while value of empowerment (b / regression coefficient) equal to 0,484.It is clear that the value of regression coefficient (b) is positive sign of 0.484. Y = 6.375 + 0.484X. The magnitudeof determination is 0.568 or 56.8%. Thus, the development of coastal community economy of Manado City56.8% is influenced by Small and Medium Business Empowerment by Manpower Office and ManpowerGovernment of Manado City, another 43.2% is determined by other factors outside the model of simple linearregression equation. The significance value for the empowerment relationship with the economic developmentis 0.000, meaning the significance value is smaller than the value of 0.05 then it can be said that there is arelationship between empowerment with economic development. and Pearson Correlation value is 0.754, itmeans the level of relationship between empowerment and economic development is in the category of 0.600 -0.799 or strong category. Thus, the empowerment of small and medium enterprises coastal city of Manadoaffects the economic development of coastal communities Manado city.Keywords: empowerment, Small Medium Enterprises, community economic development

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