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INDONESIA
JURNAL ADMINISTRASI PUBLIK
Published by Universitas Sam Ratulangi
ISSN : 23389613     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 8 Documents
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Search results for , issue "Vol 4, No 60 (2018)" : 8 Documents clear
KINERJA PT. PLN (PERSERO) DALAM MENANGGAPI KELUHAN PELANGGAN DI KOTA SORONG PROVINSI PAPUA BARAT KAMINISUBUN, CELINE; TULUSAN, FEMMY; PALAR, NOVIE
JURNAL ADMINISTRASI PUBLIK Vol 4, No 60 (2018)
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Abstract: The purpose of this study is to determine how the performance of PT PLN in the complaint/ complaintsin the city of sorong, west papua province.This research use method approach of descriptive –qualitative. based on the theoreatical study, the performanceview from the three dimensions of organizational performance the public service namely productivity,responsiveness and accountability. The research informansin the capture of elemen of the of the official/employeePLN the city of sorong as many as 4 people, and community customers of PLN as much as 4 people. Data collectionusing interview guidelines ,while the analysis technique used is the analysis of the interactive model of Miles andhubernann.Based on the results of data analysis on apple conclusion (1) the productivity has been quite good in view of theimplementation of the set, ability carry out the service, the level of achievement, the realization of the operatingbudget, the efficiency of use of facilities/ infrastructure work, and optimilisasi utilization of potensial HUMANresources officer. (2) responsiveness has been quite good in view of programs and actions to respond to customercomplaints, but still less good in view of speed and punctuality (3) accountability is good enough in view of theopenness of the give an answer to the community/ customer about the program as well as customer satisfaction.Starting from the results of the study then can in kemukan some advice : (1) team technical services in the needto consider in more into four tim/ group to four wilayah/ a different location. (2) the service to responded withrapid and timely complaints customers hendaklah in increase and in sesuaikan with the needs of customers. (3)accountability hendaklah more transparent to utilize in optimally media the and social media that thereKey Word : The Performance, Customer Service PLN
Pengaruh Kompensasi terhadap Kualitas Pelayanan Publik pada Pemerintahan Kecamatan Ratahan Kabupaten Minahasa Tenggara Langingi, Elza; PANGKEY, MASJE; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 60 (2018)
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This research is dilator by the problems that exist in Ratahan District Government of South Minahasa Regency thatis in Effect of Compensation to Quality of Public Service which still has not give contribution optimally. The existence of factorsthat affect the compensation, among others, employee performance and employee job satisfaction. In doing a job, employeesshould have high performance. Therefore it is necessary to have a good compensation effect in order to improve the performanceof the employees.Compensation is an important factor affecting how and why people work in an organization, so that employees can work fulltime to achieve the optimum level of organizational success. Quality of Public Service is the ability of public service officers toprovide a sense of satisfaction in meeting the needs of the community very well so as to provide a good perception by thecommunity itself. The purpose of this study is to determine whether there is effect of compensation on the quality of publicservices in the Government of Ratahan District South Minahasa Regency.In this research the method used is quantitative method. While the data analysis technique used is a correlation analysis andsimple linear regression analysis to show how far the relationship between the two variables. Based on the results of researchconducted and continued by analyzing the data obtained, then the result is that there is a strong relationship between the effectof compensation on public service quality of 0.624. This means that hypothesis testing is accepted. From the research resultsobtained coefficient of determination of 38.93%, the remaining 61.07% influenced from other factors that are not included inthis study.Keywords: Effect of Compensation, Quality of Public Service
IMPLEMENTASI KEBIJAKAN PEMBUATAN SERTIFIKAT TANAH DI KABUPATEN KEPULAUAN TALAUD ESSING, REKLI; LALOMA, ALDEN; PLANGITEN, NOVVA
JURNAL ADMINISTRASI PUBLIK Vol 4, No 60 (2018)
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bstract: The aim of this research is to know the implementation of policy of land certificate in Talaud Islands Regency asthe executor of KanTah of Talaud Islands Regency. Larasita is a policy issued by BPN RI in order to maximize services inthe field of land is making land certificate by doing direct service to the community. Number of informants 6 people. Thisresearch uses descriptive qualitative research type that is a method to describe a social phenomenon or trying to describecertain social phenomena in detail. This research was conducted at the land office of talaud islands district on 14 - 18 May2018. In the research, to know about the implementation of policy, the writer uses theory from Edwad III where there arefour factors influencing it, namely Communication, Resources, disposition and bureaucratic structure. The result of theresearch shows that the policy of larasita in the district land office. Talaud islands are not implemented because there is nosocialization done by the implementing party to the community, lack of human resources consisting of only 9 ASN and 9PTT, no breakthroughs and positive ideas to improve the service of land certificate (larasita), the last is lack of coordinationamong policy implementing units.Keywords: Policy Implementation, Land Certificate
SUPERVISION OF THE DEPARTMENT OF TRANSPORTATION IN PARKING MANAGEMENT AT THE NATIONAL UNITY PARK (TKB) MANADO CITY ZULFIKAR, MOH. ZULFIKAR LASANDANGMOH; LENGKONG, FLORENCE DAICY; DENGO, SALMIN
JURNAL ADMINISTRASI PUBLIK Vol 4, No 60 (2018)
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The purpose of this research is to know the supervision of the Department of Transportation in ParkingManagement in at the National Unity Park (TKB) Manado City in terms of supervision in the management ofparking framework of efforts to increase comfort of the community in the management of parking, supervisionitself based on Regulation No. 3 of 2011 Manado City Transportation Agency as the authorized and responsibleparty to arrange and manage parking. This research uses descriptive method of qualitative approach, and datacollection technique done by observation, interview technique and documentation. Number of informants asmany as 9 people. In this research, we use supervision process theory according to Situmorang and Juhir inSiagian 2008 which is the supervisory process approach includes 2 indicators as follows (1) direct control,covering (a) direct inspection, (b) on the spot observation, (c) on the spot report , (2) indirect control, including(a) oral reports, (b) written reports. The result of the research shows that the supervision of the TransportationAgency in Parking Management at the National Unity Park (TKB) of Manado City is not yet maximal or not yetgood, it can be seen in direct monitoring either direct inspection, on-site observation, on-site report according tofield observation according to informant officers not often conduct direct monitoring, which officers onlyroutinely do billing retribution’s parking every day.Keywords: Supervision Dapertement of transportasi, in Parking Management
MANAJEMEN PENDAFTARAN CALON WALIKOTA DAN WAKIL WALIKOTA KOTA MANADO PADA PEMILIHAN WALIKOTA DAN WAKIL WALIKOTA MANADO TAHUN 2015 DAMEK, ANDRIA; MAMENTU, MICHAEL; REMBANG, MAX
JURNAL ADMINISTRASI PUBLIK Vol 4, No 60 (2018)
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Indonesia's ability to organize elections is acknowledged by democratic countries in the world, butthere are various problems in the implementation of elections, proving that many things still need to beaddressed in relation to the elections themselves, such as election regulation, skill and mentality of theorganizers, , the ability and readiness of the institutions or supporting institutions, as well as the intelligenceand mentality of voter participants in the election of Regional Head itself. Election problems also occur in thein the Manado city elections of 2015, namely the issue at the registration stage of Mayor and Deputy MayorCandidates. This research aims to find the cause of the occurrence of consistency in determining Mayor andDeputy Mayor of Manado Year 2015 and get new formula about registration management of candidate ofRegion Head. This research uses qualitative research method. focused on registration management ofcandidates for Regional Head candidates. The results of this study were obtained from five aspects unearthedin the research: independence, impartiality, integrity, transparency and professionalism, it was found that therewere problems with each of these aspects. In the first four aspects the source of the problem is individual. The2cause is the weakness of the individual mentality in question. Mental uncertainty to face pressure and"temptation" results in poor registration in the Manado city elections of 2015. However, the main cause of thisproblem is the unprofessional nature of the election organizers themselves. The cause is the first in theimperfection of the policy made, the second is in the absence of adequate provision for the election practitioners,the matter of treatment for ex-convicted, and the third is not open (transparency) institutions related to this. itis still difficult to find the cause of this happening (why transparency is weak), but very strong tendency of"political power" that affect this process.Keywords: Management, Candidate Registration, Selection Of Regional Head
IMPLEMENTATION OF BUILDING SUPPORT PROGRAM FOR SELF-HELP HOUSING / BEDA HOME FOR PEOPLE IN BUO VILLAGE, SOUTH LOLODA SUB-DISTRICT, HALMAHERA BARAT DISTRICT, NORTH MALUKU PROVINCE TALIAWO, ROKI; RUMAPEA, PATAR; DENGO, SALMIN
JURNAL ADMINISTRASI PUBLIK Vol 4, No 60 (2018)
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Implementation of self-help stimulant assistance for Buo village community, Loloda sub district, WestHalmahera district, North Maluku province. This research uses qualitative method (Observation, In-depthInterview (Indepeth Interview), Documentation). Informant of this research as many as 10 people, 2employees of Housing and residential area, 1 contractor BSPS, 3 village government, 4 Communityreceiving BSPS. The collecting technique used is interview (interview), sedangkat data analysis is donewith qualitative analysis technique method Based on the results of this study was drawn Conclusion:Implementation of policy is the activity seen after issued a legitimate directives of a policy that includesefforts to manage inputs to produce output or outcome for the community. And the aid of self-help housingstimulant of Self-Housing Stimulant Support hereinafter abbreviated as BSPS is government facilitation inthe form of stimulant aid for development / improvement of house quality to Low Income Society. With theRegulation of the Minister of Public Works and People's Housing of the Republic of Indonesia Number 39/ PRT / M / 2015 On Amendment To The Regulation of Minister of Public Housing No. 06 Year 2013 Aboutthe Implementation Guidance for Self-Helping Housing Stimulants, the community is given the right toobtain adequate housing left.Keywords: Implemtation, Service and housing
KEBIJAKAN PEMERINTAH DAERAH DALAM MENGEMBANGKAN OBYEK WISATA DI KABUPATEN SUTARO. MAMUKO, EVIA NON; LENGKONG, FLORENCE DAICY; POMBENGI, JERICHO
JURNAL ADMINISTRASI PUBLIK Vol 4, No 60 (2018)
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Penelitian ini bertujuan untuk (1) mengetahui kebijakan pemerintah Kabupaten SITARO melaluiDinas Kebudayaan dan Pariwisata dalam mengembangkan obyek wisata daerah; (2) mengidentifikasi faktorfaktor yang menjadi penghambat pelaksanaan kebijakan pengembangan obyek pariwisata di Kabupaten Sitarooleh Dinas Kebudayaan dan Pariwisata.Metode yang digunakan dalam penelitian ini adalah metode deskriptif.Data dan informasi dikumpulkan dengan menggunakan teknik wawancara dan observasi dari DinasKebudayaan dan pariwisata Kabupaten Kepulauan Siau, Tagulandang, Biaro (SITARO). Setelah datadikumpulkan kemudian dianalisis dengan menggunakan teknik analisis deskriptif, yakni menggambarkanrealitas sesuai apa adanya.Hasil penelitian menunjukkan bahwa secara umum, kebijakan pemerintah Daerah Kabupaten SITAROmelalui Dinas Kebudayaan dan Pariwisata dalam mengembangkan potensi obyek wisata telah dilaksanakan,namun hasilnya belum optimal. Belum optimalnya pencapaian pengembangan obyek wisata di KabupatenKepulauan SITARO, sesuai hasil penelitian disebabkan oleh beberapa faktor penghambat atau kendala, baikkendala internal maupun kendala eksternal. Kendala internal meliputi: belum sesuainya produk wisata denganpermintaan pasar dan keterbatasan sumber daya manusia pengelola pariwisata, sementara kendala eksternaladalah faktor sosial budaya dan sarana penunjang yang belum memadai. Untuk meningkatkan dampak positifdari pelaksanaan kebijakan pengembangan obyek wisata, khususnya di Kabupaten Kepulauan SITARO, makapemerintah daerah perlu meningkatkan pembangunan sarana dan prasarana penunjang kepariwisataan,terutama pembangunan akses jalan menuju obyek-obyek wisata, baik wisata alam, wisata budaya maupunwisata sejarah. Untuk mengoptimalkan efektivitas pelaksanaan kebijakan pengembangan kepariwisataandaerah, maka pemerintah perlu meminimalkan faktor-faktor penghambat pelaksanaan pengembanganpariwisata melalui peningkatan mutu dan kesesuaian produk wisata, peningkatan jumlah dan kualitas SDMpengelola pariwisata, dan pembinaan sektor sosial budaya masyarakat di sekitar obyek wisata.Kata kunci : Kebijakan pengembangan obyek pariwisata
IMPLEMENTASI KEBIJAKAN SISTEM INFORMASI ADMINISTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATN SIPIL KABUPATEN MINAHASA SELATAN Sudiadnyane, I Made
JURNAL ADMINISTRASI PUBLIK Vol 4, No 60 (2018)
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SIAK yang di implementasikan oleh Dinas Kependudukan dan Catatan Sipil Kabupaten MinahasaSelatan, berdasarkan Peraturan Menteri Dalam Negeri Nomor 28 tahun 2005 tentang pedomanpenyelenggaraan pendaftaran penduduk dan pencatatan sipil di daerah dan Undang-Undang Nomor 23 Tahun2006 tentang administrasi kependudukan. Tujuan penelitian ini adalah untuk mengetahui bagaimana DinasKependudukan dan Catatan Sipil Kabupaten Minahasa Selatan dalam melaksanakan kebijakan tentang SIAK.Metode yang digunakan dalam penelitian ini adalah metode deskriptif. Implementasi kebijakan SIAK yangdilakukan oleh Dinas Kependudukan dan Catatan Sipil Kabupaten Minahasa Selatan mengalami hambatanhambatan. Hambatan tersebut, yaitu sarana penyediaan jaringan data base kependudukan masih belummerata ke seluruh kecamatan sehingga jaringan yang digunakan offline dan online, modal atau anggaranyang tersedia belum mencukupi untuk penyediaan sarana dan prasarana. Akan tetapi peningkatan pelayananyang dilakukan oleh Dinas Kependudukan dan Catatan Sipil sudah dilakukan dengan prima, seperti pelayananKTP, KK dan Akta Catatan Sipil, hal tersebut merupakan bagian dari komitmen dalam meningkatkanpelayanan publik di Kabupaten Minahasa Selatan.Kata kunci : Sistem Informasi Administrasi Kependudukan, Implementasi Kebijakan

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