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Economic and Business Faculty Dr Soetomo University Semolowaru No. 84 Surabaya, East Java, Indonesia
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SINERGI: Jurnal Ilmiah Ilmu Manajemen
Published by Universitas Dr. Soetomo Surabaya
ISSN : 20874987     EISSN : 25490419     DOI : https://doi.org/10.25139/sng.v12i2.5705
Core Subject : Economy,
Economics, Econometrics & Finance
SINERGI : Jurnal Ilmiah Ilmu Manajemen invites scholars, researchers, and students to contribute the result of their studies and researches in management human resources and marketing field, strengthen science knowledge exchange with other institutions.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 6 Documents
 1 
Search results for , issue "Vol. 12 No. 1 (2022)" : 6 Documents clear
The Effect of Leadership Style on Employee Performance Mediated by Organizational Culture and Employee Motivation Bureau of Government and Regional Autonomy Regional Secretariat East Java Province Ade Wimbo Brasrinanto; Susanto Sukiman
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (707.248 KB) | DOI: 10.25139/sng.v12i1.5688

Abstract

Abstract. Employee performance is very large in determining organizational development so as to improve work performance and achieve organizational goals. Employee performance can be influenced by several factors. Leadership style, organizational culture and employee motivation are important in shaping employee performance. The purpose of this study was to analyze the effect of leadership style on employee performance mediated by organizational culture and employee motivation in the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province. This research is a causal research. The approach used is a quantitative method. The population in this study were all employees of the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province, totaling 75. The sampling technique used was saturated sampling technique, so the number of samples in this study were 75 respondents. Data collection techniques in this study were carried out by distributing questionnaires. The analysis technique in this study uses Partial Least Square(PLS).The results of this study indicate that: (1)Leadership style has a significant effect on organizational culture in the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province; (2) Leadership style has a significant effect on employee motivation at the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province; (3) Leadership style has a significant effect on employee performance at the Bureau of Government and Regional Autonomy of Regional Secretariat of East Java Province; (4) Organizational culture has a significant effect on employee performance at the Bureau of Government and Regional Autonomy of Regional Secretariat of East Java Province; (5) Employee motivation has a significant effect on employee performance at the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province Keywords: Leadership Style; Organizational Culture; Employee Motivation; Employee Performance
The Effect of Public Service Delivery on Export Import Business Satisfaction Through Customs Declaration Online at The Regional Office of The Directorate General of Customs and Excise Jatim I Surabaya M Nadjhan; Sukesi
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (840.802 KB) | DOI: 10.25139/sng.v12i1.5689

Abstract

The government as state administrator is responsible for the smoothness, safety and comfort of the export and import activities carried out by these importers and exporters. The government forms agencies to manage export-import activities, one of which is the Directorate General of Customs and Excise (DJBC) to be able to provide services in export and import activities properly. The purpose of this study is to analyze The Influence of the Implementation of Public Services on the Satisfaction of Export-Import Entrepreneurs Through Customs Declaration Online At the Regional Office of the Directorate General of Customs and Excise East Java I Surabaya. The population in this study were 112 entrepreneurs using a census sampling technique.Implementation of Public Services direct influence on Customs Declaration Online Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on testing the assumption model which states that the Implementation of Public Services with an estimated regression weights value of 0.0906735, standard error of 0.1093197, critical ratio (t-table) of 2.9991174 then a significance value of probability (P satisfaction of import-export entrepreneurs Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on testing the assumption model states that the Implementation of Public Services with an estimated regression weights value of 0.3349295, standard error 0.1813753, critical ratio (t-table) 1.8466100 then probability significance value (P- .05. Customs Declaration Online has a direct effect on the Satisfaction of Import Export Entrepreneurs Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on the testing of the assumption model, it states that the Implementation of Public Services with an estimate regression weights value of 3.2489903, a standard error of 3.6187443, a critical ratio (t-table) of 2.8978226 then a probability significance value (P-value) of ervices for the satisfaction of import-export entrepreneurs at the regional office of the East Java Directorate General of Customs and Excise I Surabaya through Customs Declaration Online.
The Effect of Work Motivation, Competence, and Compensation on Employee Performance Results Through Employee Satisfaction in UPT (Unit Pelaksana Teknis/Technical Implementation Unit) Livestock Breeding and Health Animals in Madura Johanes Satrijo Sigit Tjahjono; Susanto Sukiman
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (768.382 KB) | DOI: 10.25139/sng.v12i1.5690

Abstract

Abstract. Resources owned by Government Agencies will not provide optimal results if they are not supported by human resources who have optimal performance. The purpose of this research is to analyze the effect of work motivation, competency, and competency on employee performance results through employee satisfaction atUPT Livestock Breeding and Animal Health in Madura. The method used in this study is a quantitative research method. This type of research is causality research. The sample in this study were 56 employees at UPT Livestock Breeding and Animal Health in Madura using a saturated sampling technique. The analysis technique in this study is Partial Least Square (PLS). The results of the analysis in this study proved that work motivation, competency, and competence have a significant effect on employee satisfaction. The results of the analysis also prove that work motivation, competency, competence, and employee satisfaction have a significant effect on employee performance.Keywords: Work Motivation; Competence; Employee Satisfaction; Employee Performance
The Influence of Organizational Culture and Organizational Commitment on Organizational Citizenship Behavior through job Satisfaction In Dental and Oral Hospital Nala Husada Surabaya Tandy Izzud Alauddin; Eddy Yunus
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (653.411 KB) | DOI: 10.25139/sng.v12i1.5691

Abstract

Abstract. The purpose of this study was to analyze the effect of organizational culture and organizational commitment on job satisfaction, analyze the influence of organizational culture and organizational commitment on Organizational Citizenship Behavior, and analyze the effect of job satisfaction on Organizational Citizenship Behavior at Nala Husada Dental and Oral Hospital Surabaya. This type of research is explanatory research with a quantitative method approach. The data collection method used a questionnaire distributed to 36 employees of the Nala Husada Dental and Oral Hospital in Surabaya. The data analysis technique used is Structural Equation Modeling analysis using Partial Least Square. The results of the study show that organizational culture has a significant effect on job satisfaction. Organizational Commitment has no significant effect on Job Satisfaction. Organizational culture and organizational commitment have a significant effect on organizational citizenship behavior. Job Satisfaction has a significant effect on Organizational Citizenship Behavior at Nala Husada Dental and Oral Hospital Surabaya.Keywords: Organizational Culture; Organizational Commitment, Job Satisfaction; and Organizational Citizenship Behavior
The Influence of Product Quality, Service Quality and Perceived Quality on Repurchase Intention with Customer Satisfaction as Intervening Variables at XXYZ Surabaya Store Customers Pastikan Vision Boi Tebulo Laia; Sri Handini
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (839.701 KB) | DOI: 10.25139/sng.v12i1.5692

Abstract

Abstract. Product quality is the result of the production of a product that can be a factor in sales volume. Meanwhile, service quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. In addition to product quality and service quality, there is perceived quality, namely the customer's perception of the overall quality or superiority of a product or service related to what is expected by the customer. The hypothesis of this study states that the three variables, namely, product quality, service quality and perceived quality affect repurchase intentions directly and indirectly through the intervening variable, namely satisfaction. This research was conducted on exhaust fan products owned by the XXYZ brand. This study uses a quantitative approach with data collection methods using questionnaires. This study uses the PLS method using SmartPLS3. Respondents in this study were XXYZ Surabaya customers who had purchased exhaust fan products in the period March 2019-March 2021 with age over 30 years. The number of respondents in this study amounted to 100 respondents. The results of this study explain that the independent variables namely product quality, service quality and perceived quality have a significant influence on the intervening variable, namely satisfaction. For the independent variable perceived quality has no direct effect on repurchase intention. And the product quality variable has no indirect effect on repurchase intention.Keywords: Product quality; service quality; perceived quality; satisfaction; repurchase intention
The Influence of Leadership Style and Organizational Culture on Employee Performance Through Employee Satisfaction as An Intervening Variable in PG GEMPOLKREP-PTPN X Imaniar Cahyani; Eddy Yunus
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (480.121 KB) | DOI: 10.25139/sng.v12i1.5704

Abstract

Abstract.The existence of a new leader with a young age in recent years has given color to the leadership style at PTPN X. In the same period, the board of directors reconstructed and reintroduced the vision, mission and culture of the organization. The unachieved production potential per hectare and milling capacity have become evaluation material for management to achieve added value. Therefore this study aims to analyze the influence of leadership style and organizational culture on the performance of PG Gempolkrep-PTPN X employees, and analyze it through job satisfaction as an Intervening Variable. This research was conducted using a quantitative approach with a survey assessment method using a questionnaire as a data collection tool. The research sample used was purposive sampling, namely 34 employees from the leadership of PG Gempolkrep-PTPN X. Data analysis is based on data obtained from internal company sources and the results of questionnaires that have been distributed to respondents. The procedure carried out is to assess the results of the questionnaire and process them using the SEM-PLS method to then be analyzed using the partial least squares analysis technique using smartPLS. The results of the study show that leadership style and organizational culture have a significant effect on employee performance, leadership style and organizational culture have a significant effect on employee job satisfaction, and job satisfaction has a significant effect on employee performance, which means job satisfaction can mediate the influence of leadership style and organizational culture. on employee performance. Keywords: Leadership Style; Organizational Culture; Employee Performance; Job Satisfaction

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