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JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice)
Published by Universitas Gadjah Mada
ISSN : 20888139     EISSN : 24432946     DOI : -
Core Subject : Health,
Health Professions Medicine & Pharmacology Public Health
JMPF is the first open access journal in Indonesia specialized in both research of pharmaceutical management and pharmacy practice. Articles submitted in JMPF are peer reviewed, we accept review articles and original research articles with no submission/publication fees. JMPF receives manuscripts in both English (preferably) and Indonesian Language (Bahasa Indonesia) with abstracts in bilingual, both Indonesian and English. JMPF is also open for various fields such as pharmaceutical management, pharmacoeconomics, pharmacoepidemiology, clinical pharmacy, community pharmacy, social pharmacy, pharmaceutical marketing, goverment policies related to pharmacy, and pharmaceutical care.
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Articles 10 Documents
 1 
Search results for , issue "vol 16, no 3" : 10 Documents clear
SWOT Analysis of Strategies for Improving Pharmacy Service Quality at Ibu Fatmawati Soekarno Regional General Hospital, Surakarta Adinda Amalia; Ika Purwidyaningrum; Opstaria Saptarini
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.101769

Abstract

Background: Service quality is the company's ability to provide the best service that can be used as a benchmark for how good the level of service provided is in accordance with customer expectations. Efforts to improve service quality at the pharmacy department require a strategy, namely by using the SWOT method.Objectives: To determine the level of satisfaction between expectations and reality of service quality from both external and internal customers of pharmacy department in RSUD Ibu Fatmawati Soekarno Surakarta and strategies for the improvement.Methods: The research method used is descriptive with a cross-sectional approach, involving all pharmacy department employees and patients who make drug redemptions with inclusion criteria, namely patients or families of BPJS patients aged ≥17 years and have redeemed drugs at the pharmacy department at least 3 times. The results of the questionnaire obtained will be used to develop strategies for improving service quality.Results: Results of the patient satisfaction level, of the 5 dimensions, 3 dimensions (Responsiveness, Assurance, Empathy) get positive results which means satisfied. Overall, there’s still a GAP of -0.14 which means that patients are not satisfied with the services provided. The result of the level of job satisfaction is not satisfied with GAP -0.16. The results of the IFAS analysis are positive at 1.15 and positive EFAS at 1.60 so that the IFRS position is in quadrant I which is the most favorable position. Despite low satisfaction levels, significant strengths and opportunities could propel pharmacy into Quadrant I. These opportunities place pharmacy in an “aggressive” position to make improvements, even though current conditions are not satisfactory.Conclusion: Customers and employees still feel dissatisfied with the service, so the pharmacy department needs an improvement strategy.
Knowledge and Awareness of Chronic Kidney Disease among the General Population: A Systematic Review Suyamei Lavita; Anna Wahyuni Widayanti; Chairun Wiedyaningsih
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.107046

Abstract

Background: As a serious public health problem, chronic kidney disease (CKD) often shows no symptoms until it has progressed. Meanwhile, limited knowledge and awareness of the general population may delay early detection, impair preventive behavior, and increase exposure to modifiable risks, such as uncontrolled hypertension and diabetes, inappropriate medication use, and unsafe use of herbal supplements. Therefore, it is essential to improve community-based education, early screening, and pharmacy practice interventions by assessing the general public’s knowledge and awareness of CKD.Objectives: This systematic review synthesizes evidence on public knowledge and awareness of CKD and identifies factors influencing them.Methods: Web of Science, Scopus, and EBSCO databases were searched for relevant studies published in 2015–2024 using combinations of the keywords “knowledge,” “awareness,” “chronic kidney disease,” “public,” and “general population.” This study included original full-text English-language articles examining CKD-related knowledge and/or awareness in the general population. Meanwhile, systematic reviews, non-English articles, and studies that did not focus on the general population were excluded. The methodological quality of the reviewed studies was evaluated using the Joanna Briggs Institute (JBI) critical appraisal checklist for analytical cross-sectional studies.Results: This review identified 176 records, 152 of which were screened after duplicate removal. Following the screening process, 15 cross-sectional studies involving 17,705 respondents were included. Most studies reported low public knowledge and awareness of CKD, particularly those regarding kidney function, symptoms, risk factors, diagnosis, and complications of CKD, and medication-related risks. Higher education, income, employment status, and health status, family history of CKD, and previous kidney function testing were frequently associated with better knowledge and awareness.Conclusion: Public knowledge and awareness of CKD remain inadequate across settings. These findings contribute to structured public education, early detection programs, and pharmacist-supported community interventions to improve CKD awareness and promote safer medication use.
Narrative Review: The Quality of Pharmaceutical Services on Medication Adherence and Quality of Life at Primary Health Centers SERVQUAL Method Azqi Asfarik; Indri Hapsari
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.108410

Abstract

Background: The role of pharmaceutical services in primary health center (Puskesmas) help patients to consume drug properly, and improve the quality of life. But there is still a significant disparity between what expectations patients have and the services they actually get.Objectives: The objective of this study is to examine the association between quality of pharmaceutical services and patients’ medication adherence and quality of life in primary care settings.Methods: This paper utilized a narrative literature review using a systematic search strategy, based on ten articles between 2020 and 2025. We performed a literature search using Google Scholar and PubMed. Articles were selected based on their relevance and predefined inclusion criteria, then screened through a structured selection process. The data were analyzed using a narrative–thematic approach, guided by the five SERVQUAL dimensions: reliability, responsiveness, assurance, empathy, and tangibles.Results: Seventy percent of the studies reported a negative gap in service quality, specifically on reliability and responsiveness dimensions. The low level of patient satisfaction and medication adherence were related to insufficient counseling about their medications, availability of the hospital facilities and the absence of pharmacists. Primary health centers with organized service structure and sufficient pharmacy staff reflected better adherence and quality-of-life measures compared to other primary care systems.Conclusion: Improving unsafe pharmaceutical services in the aspects of communication, timeliness and easy understanding information can have a remarkable impact on improving medication adherence and quality of life patients. The strengthening of the role of pharmacists, in addition to the development of services infrastructure, is also important for achieving these results.
Implementation of Good Distribution Practices for Pharmaceutical Distributors in Indonesia: A Narrative Review Debby Febiolla; Teuku Nanda Saifullah Sulaiman; Satibi Satibi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.109789

Abstract

Background: Good Distribution Practices (GDP), governed by the Regulation of the Indonesian FDA (BPOM) No. 6 of 2020, require each facility to implement a quality system that covers responsibilities, processes, and risk management. However, consistent implementation of this framework remains a challenge. According to the 2023 BPOM Annual Report, 632 (81.03%) of 780 inspected pharmaceutical distribution facilities in Indonesia have met regulatory requirements, while 148 (18.97%) have not. No studies have comprehensively synthesized the root causes of non-compliance.Objectives: This study aims to synthesize evidence on GDP implementation at Pharmaceutical Distribution Companies (Pedagang Besar Farmasi/PBF) in Indonesia and to identify key non-compliance areas requiring attention.Methods: A narrative review was conducted by retrieving articles published between 2014 and 2024 from Google Scholar using the following keywords: Evaluation, Implementation, GDP, and Pharmaceutical Distributors. Of the 347 initially identified articles, six met the inclusion criteria after duplicates, non-Indonesian studies, and unrelated topics were excluded.Results: Despite persistent execution inconsistencies, most PBFs demonstrate compliant procurement procedures. Common non-compliance areas include supplier qualification deficiencies, incomplete documentation, inadequate personnel training, improper storage temperature control, and insufficient SOP implementation. Lack of documentation appears in three of six studies (50%), while personnel training deficiencies are reported in four studies (67%).Conclusion: GDP implementation remains uneven across Indonesian pharmaceutical distributors. To ensure sustained GDP compliance, BPOM should increase inspection frequency and impose stricter penalties, PBF managers should conduct internal audits regularly, and responsible pharmacists (Apoteker Penanggung Jawab) should lead periodic staff training and SOP evaluations.
Agreement Between WHO-UMC Causality scale and the Naranjo Algorithm for Causality Assessment of Adverse Drug Reactions at Health Care Services in Yogyakarta Hafifah Ernawati; Zullies Ikawati; Ika Puspita Sari; Siti Asfijah Abdoellah; Fivy Kurniawati
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.110131

Abstract

Background: The WHO-UMC system and Naranjo algorithm are the most widely used tools for evaluating the causality of adverse drug reactions (ADRs) reports. Despite their wide application, a direct comparison of these methods in the context of Indonesia's ADR reporting has not yet been explored.Objectives: This study aimed to compare the agreement of causality assessment and correlation between the two methods of the WHO-UMC system and the Naranjo algorithm.Methods: In this study, 255 suspected adverse drug reactions (ADR) from 169 safety reports were analyzed in 2023, reported at healthcare services in Yogyakarta. Two independent raters performed causality assessments using the WHO-UMC criteria and Naranjo algorithm. The raters were blinded to each other's assessment results, and the assessments were conducted at different locations and times. The agreement between the two ADR causality scales was assessed using Cohen's kappa. Spearman’s correlation was also used to find the correlation between the two scales.Results: ADRs were most frequently reported by pharmacists, with the most commonly suspected drug class being antibiotics. The agreement between the two methods for all ADR cases was a Cohen's Kappa coefficient value of 0.384, indicating minimal agreement. The correlation between the two methods was 0.501, indicating a moderately positive relationship.Conclusion: A minimal moderate level of agreement was observed between the WHO-UMC and Naranjo scales. The level of agreement for serious ADR cases was classified as weak, whereas for non-serious ADR cases, it was classified as minimal. The correlation between the two methods was moderately positive.
“Measuring Medication Safety”: A Validated Questionnaire for Evaluating Medication Error Potential Among Community Pharmacy Workers Athaya Bella Azzahrya; Zamrotul Izzah; Elida Zairina
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.110246

Abstract

Background: Medication errors are preventable. However, they have not well recorded, and repeated errors may occur. Existing reporting instruments are primarily designed for hospital settings and may not adequately capture the unique workflow in community pharmacy setting. As a preventive action against medication errors, an instrument is needed to predict the potential occurrence of medication errors in pharmaceutical services.Objectives: The aim of this study was to develop and validate a potential medication error questionnaire that can measure the potential for medication-related errors by pharmacy workersMethods: An early study was conducted cross-sectionally in pharmacies in the Surabaya area. The research respondents were pharmacists and pharmaceutical technical personnel practicing in pharmacies in Surabaya. The validity test was carried out by analyzing the Content Validity Index (CVI), Pearson's product-moment correlation, and Exploratory Factor Analysis (EFA). The reliability test was performed using Cronbach's alpha. All analyses were conducted using SPSS version 25.0.Results: A total of 100 respondents, consisting of pharmacists and pharmaceutical technicians in Surabaya City, were willing to participate in this study. EFA identified seven domains encompassing administrative interpretation error, prescription completeness by prescribers, prescription interpretation, medication preparation, labeling, dispensing, and monitoring errors. The results of the analysis showed that the loading factor values for each item greater than 0.5, Cronbach's alpha was >0.7, and Pearson's correlation coefficient surpassing the r-table threshold with significance level below 0.05.Conclusion: All 23 questions in the questionnaire met the established standards for validity and reliability in measuring the potential incidence of medication errors among pharmacy personnel.
Pharmaceutical Inventory Management Approaches and Performance Outcomes in Hospital Pharmacies: A Systematic Review Kamiliah Dwi Kurdiana; Satibi Satibi; Endang Yuniarti
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.112847

Abstract

Background: Effective pharmaceutical inventory management is essential to hospital pharmacy operations because it helps ensure the continuous availability of medicines, reduces unnecessary waste, and supports the efficient use of financial resources. To strengthen inventory control and guide decision-making, hospitals have applied various analytical methods, including ABC, VEN, ABC–VEN, ABC–XYZ, Critical Index, and Minimum-Maximum Stock Level (MMSL) analyses.Objectives: This systematic review examined and synthesized evidence on inventory management approaches used in hospital pharmacy settings and assessed their role in improving operational efficiency, maintaining medicine availability, and controlling costs.Methods: The review followed the PRISMA 2020 guidelines. A comprehensive literature search was conducted across Scopus, ScienceDirect, PubMed, and Garuda to identify studies published between 2019 and 2024. Of the 898 records initially retrieved, 12 met the predefined eligibility criteria. Relevant data on study characteristics, inventory control methods, outcomes, and limitations were extracted and analyzed. The methodological quality of the included studies was assessed using the Joanna Briggs Institute (JBI) Critical Appraisal Checklist.Results: The findings consistently showed that medicines classified as Category A under the Critical Index represented only a small proportion of total inventory items but accounted for the largest share of expenditure. ABC–VEN analysis supported the prioritization of high-cost and clinically essential medicines while helping to reduce inventory waste. Meanwhile, ABC–XYZ analysis improved inventory planning by considering variations in demand. Several studies also incorporated lead time, investment value, and medicine criticality into inventory-related decision-making. The use of ABC–VEN analysis was associated with inventory cost reductions of 35%–60%, while MMSL interventions decreased stock-out events and improved inventory turnover.Conclusion: Inventory management strategies play an important role in improving pharmaceutical supply performance and promoting the rational use of medicines in hospitals. Approaches that combine economic, clinical, and operational considerations appear to offer the most comprehensive framework for effective inventory control. Future investigations should prioritize multicenter and longitudinal designs with standardized outcome measures to strengthen the evidence base for hospital pharmacy management.
Unravelling the Determinants of University Student’s OTC Medication Buying Behaviour Prasojo Pribadi; Heni Lutfiyati; Fitriana Yuliastuti; Nurfina Dian Kartikawati; Salzabella Fatma Azzahra
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.113384

Abstract

Background: Self-medication, influenced by social and economic factors, poses a significant global healthcare challenge, particularly in affluent nations. Research indicates that cultural, political, and environmental factors also shape self-medication practices for the prevention or treatment of symptoms and illnesses.Objectives: This study aims to comprehensively examine and analyse the simultaneous influence of pharmaceutical digital marketing, brand experience, and reference groups on consumers' OTC medication buying behaviour. A cross-sectional study was designed, utilizing online, self-administered questionnaires comprising 18 valid items, including the marketing, brand experience, and reference groups influences on university students’ OTC medication buying behaviour. The final sample comprised 282 valid responses. A Partial Least Squares Structural Equation Modelling (PLS-SEM) was fitted to determine factors that predict OTC medication buying behaviour. The data were analysed using SmartPLS software (version 4.1.0.8).Results: Brand experience and reference groups have a significant influence on OTC medication buying behaviour. Positive brand experiences play a role in building consumer trust and loyalty, reinforcing the likelihood of repeat purchases. Additionally, the influence of friends, family, and social environment has been proven to meaningfully affect final purchasing decisions. Conversely, pharmaceutical digital marketing does not show a significant influence on OTC medication buying behaviour within the scope of this study.Conclusion: These findings indicate that trust formed through brand direct experience and social influence remains more influential in driving consumer behaviour than exposure to digital marketing. In the digital age, these three factors work together to make consumer behaviour patterns more dynamic based on trust, experience, and social influence.
Correlation between Corticosteroid Administration and Incidence of Hyperglycaemia in Patients with Rheumatoid Arthritis Ulfa Filliana; Sri Rahmat Molidia; Retno Wulandari; Achmad Quraisy Aljufri
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.113917

Abstract

Background: Autoimmune disorders are conditions in which the immune system attacks healthy cells; one example is rheumatoid arthritis (RA). Treatment with corticosteroids is crucial in managing RA, but it can cause side effects, one of which is hyperglycemia, which risks worsening the health of RA patients.Objectives: This study evaluates the correlation of glucocorticoid administration with the induced incidence of hyperglycemia adverse effect in rheumatoid arthritis patients.Methods: This study used a retrospective cross-sectional design in RA patients receiving corticosteroids at Dr. Kariadi General Hospital in Semarang (2023-2024). The instruments used were medical records and drug side effect reporting forms with the Naranjo algorithm. Data analysis was performed using statistical software including bivariate and multivariate analysis.Results: The results showed that more subjects experienced hyperglycemia in the moderate dose category, duration of use of more than 8 days, and intravenous route of administration, with a higher incidence in the female group. The corticosteroid methylprednisolone also appeared to be more frequently associated with hyperglycemia than triamcinolone or prednisone. Statistically significant differences (p<0.05) were found in the variables of duration of use, route of administration, and corticosteroid classification.Conclusion: This study indicates that the classification of corticosteroids, duration of use, and route of administration may influence the incidences of corticosteroid-induced hyperglycaemia in patients with rheumatoid arthritis. Intravenous administration and duration of therapy were correlated with an increased incidence of hyperglycaemia; nevertheless, this association was not statistically significant
Body Mass Index Profiles by Antidiabetic Regimen Complexity Among Hospital-Based Patients with Type 2 Diabetes Mellitus in Indonesia Made Krisna Adi Jaya; Putu Rika Veryanti; Baiq Leny Nopitasari
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.119644

Abstract

Background: Excess body weight is common in type 2 diabetes mellitus (T2DM) and may influence treatment selection, but BMI profiles by antidiabetic regimen complexity remain underexplored in Indonesian hospital settings.Objectives: This study aimed to describe BMI profiles across antidiabetic regimen complexity among patients with T2DM in Indonesia.Methods: This multicenter cross-sectional study used secondary hospital-based data from 628 adult patients with T2DM from three Indonesian study sites in Jakarta, Bali, and Mataram. Patients were identified using ICD-10 codes E11.0-E11.9. BMI was categorized using Asian cut-off points, and antidiabetic regimens were classified according to the number of documented drug classes. Descriptive analyses summarized BMI and regimen patterns. One-way ANOVA compared mean BMI across regimen complexity groups, while chi-square and linear-by-linear association tests examined obesity grade distribution.Results: The mean age was 59.02 ± 11.34 years, and mean BMI was 25.72 ± 4.20 kg/m². Overall, 352 patients (56.1%) were obese. Monotherapy was the most common regimen complexity group (57.5%), followed by dual therapy (30.4%), triple therapy (10.0%), and ≥4 drug classes (1.0%). Mean BMI differed significantly across regimen complexity groups (p=0.025), and obesity grade showed an ordinal trend across increasing numbers of documented antidiabetic drug classes (p=0.017).Conclusion: Obesity was common among patients with T2DM in this secondary hospital-based dataset. Given the cross-sectional design, the observed association between higher numbers of documented antidiabetic drug classes and less favorable BMI profiles should not be interpreted as causal or as reflecting disease severity or therapeutic intensity.

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