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INDONESIA
Computer Based Information System Journal
Published by Universitas Putera Batam
ISSN : 23378794     EISSN : 26215292     DOI : -
Core Subject : Science, Engineering,
Computer Science & IT Control & Systems Engineering Library & Information Science
CBIS Journal diterbitkan dua kali setahun, pada bulan maret dan september. Bidang penelitian yang diterbitkan meliputi data mining, text mining, data warehouse, online analytical processing, artificial intelligence, decision support system, Mobile Application, Software engineering, Software Testing, dll.
Arjuna Subject : -
Articles 212 Documents
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ANALISIS KUALITAS LAYANAN PEMESANAN TIKET ONLINE TAMAN HIBURAN MENGGUNAKAN METODE SERVQUAL STUDI KASUS: (TRANS STUDIO, DUFAN, TMII) Putri Herdiana, Feby; Kristiana, Titin
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.10636

Abstract

The advancement of digital technology has driven many amusement parks to offer online ticket booking services. However, the quality of these services still raises concerns, such as unfriendly user interfaces, delayed payment confirmations, and slow customer service responses. This study aims to analyze the quality of online ticket booking services at three major amusement parks—Trans Studio, Dunia Fantasi (Dufan), and Taman Mini Indonesia Indah (TMII)—and measure the gap between user expectations and perceptions using the SERVQUAL method. This quantitative research involved distributing questionnaires to 390 respondents. The research instrument is based on five SERVQUAL dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results reveal that all three amusement parks showed negative gap scores, indicating that the services did not meet user expectations. TMII recorded the highest average gap of - 0.44, while Trans Studio had the smallest gap of -0.27, making it the park with the best perceived service quality. Assurance and Reliability were identified as the most problematic dimensions. This study contributes by helping amusement park managers evaluate and improve their digital service systems to better meet customer expectations.
ANALISIS PERBANDINGAN SVM, KNN DAN NAÏVE BAYES PADA SENTIMENT ANALYSIS TWEET MAKAN BERGIZI GRATIS Abdul Ghofur, Ibnu; Putri, Anggia Dasa
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.10994

Abstract

This study explores the effectiveness of three machine learning classifiers—Support Vector Machine (SVM), K-Nearest Neighbor (KNN), and Naïve Bayes—in analyzing public sentiment toward the Free Nutritious Meal Program using data from the X (Twitter) platform. Tweets were collected via Tweet Harvester by applying keyword-based filtering over the August–October 2025 period. Prior to model implementation, the textual dataset underwent comprehensive preprocessing, including data cleaning, case normalization, lexical standardization, tokenization, stopword elimination, and stemming. Sentiment labels were generated using a lexicon-based approach to distinguish between positive and negative opinions. The processed data were divided into training and testing subsets for classification. Model performance was evaluated using accuracy metrics derived from the confusion matrix. The results show that SVM outperformed the other models with an accuracy of 91.7%, followed by Naïve Bayes at 79.6% and KNN at 79.3%, indicating the strong capability of SVM in handling complex textual representations in social media sentiment analysis.
PERANCANGAN POINT OF SALES DESKTOP USAHA KECIL DENGAN PRINTER DAN BARCODE SCANNER Leony, Alvina; Pintubipar Saragih, Saut
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.11087

Abstract

This study focuses on designing and building a desktop-based Point of Sales system with inventory management that supports transactions in small businesses, specifically for in this paper, the I.M Store using Visual Studio, VB.NET and MySQL as well as UML. This system is integrated with a barcode scanner and a thermal printer to support sales processing. An iterative software development approach with steps such as: requirements, design and development, testing and evaluation were used to ensure that the system is designed and developed according to the stores documented needs. The system is designed to support three user roles, namely the administrator, cashier, and employee, each with different access rights. The developed application allows the administrator to manage master data and reports as well as backup and restore feature, for cashiers to process sales and return submissions due to buyer complaints to the administrator, and for employees to manage pickup and delivery sales as well as return submissions for problematic products at the store to the administrator. Evaluation results show that the system operates correctly and fulfills the operational needs in Store I.M. This research concludes that a desktop-based POS system can be used to support small business operations
SMART PRICING BASED ON DATA INTELLIGENCE IN MOON CAFE Putra, Nicholas Sudianto; Saragih, Saut Pintubipar
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.11114

Abstract

The availability of transaction data in culinary SMEs offers opportunities for data-driven decision-making, yet it is often underutilized. This study proposes a Smart Pricing and menu bundling recommendation system for Moon Cafe Batam using data intelligence. The research applies the CRISP-DM framework to analyze historical transaction data from a POS system. The FP-Growth algorithm is used to identify frequent itemsets and association rules that represent customer purchasing patterns. These patterns are combined with Cost of Goods Sold (COGS/HPP) calculations to generate menu bundling and pricing recommendations that consider profitability. The system is implemented as a web-based application using React.js, PHP, and MySQL, and evaluated through black-box testing. The results show that the system can support structured menu bundling analysis and pricing simulations, enabling managers to make more objective and data-driven decisions in culinary SMEs.
SISTEM INFORMASI PENGELOLAAN ASET DAN PEMELIHARAAN INVENTARIS BERBASIS WEB: SDS DHAMMA SASANA Lim, Josiah Bryan; Saragih, Saut Pintubipar
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.11132

Abstract

Pengelolaan aset di SDS Dhamma Sasana masih dilakukan secara konvensional menggunakan buku fisik dan Microsoft Excel yang terpisah, mengakibatkan inkonsistensi data stok dan ketiadaan rekam jejak peminjaman. Penelitian ini bertujuan membangun sistem informasi berbasis web untuk sentralisasi inventaris dan digitalisasi sirkulasi barang. Metode pengembangan menggunakan SDLC model Waterfall dengan arsitektur Frontend React.js, Backend Node.js, dan basis data MySQL, serta diuji menggunakan Black Box Testing. Hasil penelitian berupa aplikasi web yang mengintegrasikan pencatatan aset satu pintu dan menyediakan fitur transaksi peminjaman digital dengan validasi stok otomatis. Disimpulkan bahwa sistem ini efektif mengatasi redundansi data, menjamin akuntabilitas melalui jejak audit digital, dan meningkatkan efisiensi pemantauan aset sekolah secara real-time.
SISTEM INFORMASI MONITORING OUTPUT ASSEMBLY BERBASIS WEB DI CLEANROOM DENGAN METODE SCRUM Novantika, Nesa; Ridho, Muhammat Rasid
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.11172

Abstract

The development of manufacturing industries operating in cleanroom environments requires a production monitoring system that is accurate, fast, and well integrated. Manual monitoring of output assembly using paper forms or spreadsheets often leads to delays in information delivery, data recording errors, and difficulties in decision making. These limitations are critical because cleanroom production processes demand high accuracy and strict control. This study aims to design and develop a web-based output assembly monitoring information system that provides real-time and structured production data. The research applies a Research and Development (R&D) approach using the Scrum software development method. Research stages include problem identification, literature review, system requirements analysis, system design, prototype development, and system testing. The system is developed using web-based technology with a centralized database to support data input, processing, and information presentation. The results show that the proposed system improves information accessibility, minimizes data recording errors, and provides real-time visualization of production performance through a monitoring dashboard. In conclusion, the developed system effectively supports output assembly monitoring in cleanroom environments and enables faster and more accurate production decision making.
RANCANG BANGUN JASA DESIGN INTERIOR BERBASIS WEB DENGAN METODE WATERFALL Devid, Devid; Hutabri, Ellbert
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.11182

Abstract

The development of information technology has encouraged the transformation of interior design services from conventional methods to web-based digital platforms. Manual interior design service processes often cause several problems, such as limited access to design references, ineffective communication between clients and designers, and unstructured promotional media. This study aims to design and develop a web-based interior design service system by applying the Waterfall method to ensure a structured and systematic development process. The Waterfall method is implemented through several stages, including requirements analysis, system design, implementation, testing, and maintenance. The system is developed using web technologies and provides key features such as a design gallery, service package selection, online ordering, order status tracking, and administrative data management. System testing is conducted using the Black Box Testing method to verify that all functions operate as expected. The results indicate that the developed system improves the effectiveness of interior design services, facilitates users in selecting design references, and expands digital promotional media. Therefore, this system can serve as an effective and integrated solution for developing web-based interior design services
Rancang Bangun Aplikasi E-Perpustakaan SMP Negeri 31 Batam Dengan Metode Extreme Programming Novrianti, Siti; Pintubipar Saragih, Saut
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.11329

Abstract

Library management at SMP Negeri 31 Batam was previously carried out manually using logbooks, which often caused data inaccuracies, delays in information retrieval, and difficulties in tracking book loans and inventory. This study aims to design and develop a web-based e-library application to improve the efficiency and accuracy of library administration. The system was developed using the Extreme Programming (XP) method, which emphasizes incremental development, user involvement, and flexibility in handling changing requirements. Data were collected through observation, interviews, and documentation to identify system requirements. The developed application provides features for managing book data, member registration, borrowing and returning transactions, recording damaged and lost books, book procurement, and automatic report generation. MySQL is used as the database to ensure structured and integrated data storage. The results indicate that the e-library system is able to accelerate administrative processes, reduce data recording errors, and improve the quality of library services for both students and librarians.
PENGEMBANGAN SISTEM WHISTLEBLOWING BERBASIS WEB PADA PEMERINTAH KABUPATEN BULELENG MENGGUNAKAN METODE EXTREME PROGRAMMING Evelyn Sirait, Lovyetha; Meilan Kartika Putri, Ketut; Surya Mahendra, Gede
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.11451

Abstract

The implementation of transparent and accountable governance requires an effective and secure reporting system for violations. However, whistleblowing mechanisms at the local government level still face obstacles, such as manual processes, low protection for whistleblowers, and inefficient handling of reports. This study aims to develop a website�based Buleleng Whistleblowing System as a means of internal violation reporting for Civil Servants (ASN) in the Buleleng Regency Government. The study uses an applied approach with the Extreme Programming (XP) software development method. Data was collected through observation, interviews, and literature studies. The results of the study show that the developed system is capable of supporting the process of reporting, verifying, and monitoring reports in a structured, secure, and anonymous manner. The application of the XP method enables the development of a system that is responsive to user needs and supports the effectiveness of internal oversight and local government accountability
Penerapan Model Waterfall Untuk Perancangan Sistem Informasi Penyewaan Studio Musik Pandawa Musik Studio Alviyan, Alviyan; badrul, Mohammad
Computer Based Information System Journal Vol. 14 No. 1 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/cbis.v14i1.11495

Abstract

Pandawa Musik Studio is a company that offers recording music studio rental services. In running a business, the process of processing report recording data is still done manually, and often causes problems ranging from customer data that clashes with schedules, and is often confused for that it is necessary to create an information system to overcome all these problems, in processing rental data. This web-based music studio rental service is a means to manage and rent between the studio and customers online. Rental rental system where customers / customers do not need to come directly to the location of the place to be able to do the rental they want. Customers can simply do their rental activities hammering the website. The methodology of this study uses the waterfall method. This method is carried out with a systematic approach, starting from the stage of system needs and then to the stage of analysis, design, coding, testing / verification, and maintenance. The step by step traversed must be completed one by one (unable to jump to the next stage) and run in order, therefore it is called waterfall (Waterfall). This music studio rental information system is web-based using programming languages PHP, HTML, CSS, Javascript and using MySQL as its database

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