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Jurnal Studi Manajemen Organisasi

smo
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Published by Universitas Diponegoro

ISSN : 16938283 EISSN : 28284534 DOI : https://doi.org/10.14710/jsmo.v18i2

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Studi Manajemen Organisasi merupakan peer-reviewed academic journal yang terbit mulai 2007 yang di publikasikan Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro. Jurnal Studi Manajemen Organisasi menerbitkan artikel konseptual dan empiris di bidang manajemen. JSMO fokus mengenai teori organisasi dan perilaku, manajemen strategis, manajemen sumber daya manusia, dan perbandingan lintas-budaya efektivitas organisasi.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia

Articles 8 Documents

Search results for , issue "Vol 12, No 1 (2015)" : 8 Documents clear

ANALISIS PENGARUH CITRA MEREK, PERSEPSI KUALITAS, DAN PERSEPSI RISIKO TERHADAP KEPUTUSAN PEMBELIAN MELALUI PERSEPSI NILAI SEBAGAI INTERVENING Agvi Ramadhan Kurniawan
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

High population growth and the high mobility of the people and coupled with high carownership aspirations cause increased competition in the automotive industry.Automotive industry competition increased, causing the Honda Freed products lesscompetitive with other products in the class MPV cars. This study aimed to examine theeffect of brand image variables, perceived quality, and perceived risk on purchasingdecisions Honda Freed in Semarang through the perception of value as intervening.The total sample of 100 respondent owners and users of the Honda Freed is taken with aconvenience / accidental sampling technique. Method of data analysts using path analysismethod, the analysis includes: validity, reliability, classic assumption test, linearregression test, t test, F test, and Sobel test coefficient of determination.The results of path analysis showed that the two independent variables, namely the brandimage (0,382) and perceived quality (0,267) had a positive and significant relationship tothe intervening variable that is the perception of value. There is one independent variablethat has a negative relationship to the intervening variable is the perception of risk (-0,352). Intervening variables such as perceived value has a positive correlation (0,475)and parallel to the dependent variable.Keywords: perception of risk, brand image, perceived value, and purchase decision

ANALISIS CUSTOMER CONTACT DAN SERVICE GUARANTEE TERHADAP CUSTOMER SATISFACTION DENGAN CUSTOMER VALUE SEBAGAI VARIABEL INTERVENING Fahmi Haikal Maladzi; Rizal Hari Magnadi
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

The background of this research is the reduction of direct interaction and a guaranteethat the company gave notice to the customer. This study aims to determine how muchinfluence customer contact and service guarantee to customer satisfaction with customervalue as an intervening variable in train service users operating area 4 Semarang.The number of samples in thie study are 100 respondents train service users ho wereselected based on purposive sampling method. The questionnaire is distribute in April2015. The data obtained are processed using validity and reliability test, classicassumption test, multiple regression analysis, goodness of fit test with regressioncoefficients, test F and test T.The result of this study showed that the variables of customer contact provide value43,6% and service guarantee provide value 42,7% which both have a positive andsignificant impact on customer value. Then customer contact provide value 25,8% andcustomer value with a value of 62,7% which both have a positive and significant impacton customer satisfaction, while service guarantee with a value of 1,4% have a positiveeffect but not significant on customer satisfaction.Keywords : customer contact, service guarantee, customer value, customer satisfaction.

EFISIENSI FAKULTAS-FAKULTAS KELOMPOK ILMU SOSIAL DI UNIVERSITAS DIPONEGORO SEMARANG Nova Ari Astuti
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

The achievement of the purpose to become a superior education institute need theprovision of large resources. For it need to do measurements to assess how far theefficiency of the used of the input to the output of the specified.This research aims to measure and ranked the efficienly agroup of social sciences facultyin UNDIP semarang by using Data Envelopment Analysis (DEA). The resources becamethe input is operasional costs, internet network, the number of proffesorhod doctor andprofessor title, amount of educational worker, laboratory and library, while the outputare non academic student achievement, averoal of GPA graduates and averoal GPAwhen graduated.The result of analysis using Data Envelopment Analysis (DEA) method for during fouryears (2010-2013) shows that in general faculty of social sciences in UNDIP hasproduced output efficienthy indicated with the number of efficienthy is one. Howeverthere is on faculty that have not efficient yet, that is economics and business becauses thecost operational is to high and non academic student achievement is still low.Keywords : Faculty Efficienthy, UNDIP, Data Envelopment Analysis (DEA).

ANALISIS LIQUIDITY CREATION PADA PERBANKAN DI INDONESIA TAHUN 2007-2013 (STUDI KASUS PADA 10 BANK BESAR DI INDONESIA TAHUN 2013) Muhammad Mirajudin; Prasetiono Prasetiono
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

Problems related to banking in Indonesia today is the problem of liquidity. It is shownfrom a commercial bank credit grew 23.03% but not matched by growth in depositswhich only reached 16.56% in 2012 (Report of Banking Supervision, 2012). Therefore,this study aims to determine the liquidity creation in Indonesia as well as to analyze theinfluence of bank capital, credit risk and income instability towards liquidity creation.The samples includes 10 major banks in Indonesia with total assets of more thanRp120billion in 2013. The reason for choosing this sample because of the 10 largestbanks reflects the state of the banks in Indonesia which accounted for 65.2% of totalassets, 65.6% of total loans, and 66% of total deposits or deposits in the banking industry(PEFINDO, 2014). The results of this research note that the bank's capital and earningsvolatility is significant negative effect on liquidity creation. While the credit risk of anegative but insignificant effect on liquidity creation. In the determination coefficient testshowed that 43.6% dependent variable is the liquidity creation can be explained by theindependent variable is the capital of banks, credit risk and earnings volatility. While56.4% is explained by other variables outside the model of this study.Keywords: liquidity creation, capital of banks, credit risk, third-party funds, banks inIndonesia.

Implementasi Creating Shared Value Badak LNG dalam Program Peningkatan Kapasitas Tukang Las (Welder) di Kota Bontang Sunaryo Busori; Nugroho Feri Sulistyo; Irkham Agus M.
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

The presence of welder is very important regarding the sustainability process of oil & gas company. Unfortunately, the welders who have working competence in oil & gas company in Bontang City have not met the requirement. On several occasions, oil & gas company has brought in welders from outside Bontang City. Consequently, there are many welders in Bontang being unemployed. If it is not immediately be overcome, this paradoxical condition will be a problem for the community and the company itself. Therefore, there is the need for appropriate search and approach in dealing with the problem mentioned above. This paper contains a research on the program of increasing welder’s capacity in the form of certification for working standard in oil & gas company conducted by Badak LNG.The purpose of the research is to better understand the strategy and approach implemented by Badak LNG. Through the quantitative-analysis method based on the secondary data obtained by the researchers, as well as qualitative-analysis method in the form of observation and direct interviews with the involving parties in the program of increasing welder’s capacity, the writer of this paper concludes that the approaching strategy used by Badak LNG, called as Creating Shared Value (CSV), is a program implemented strongly considering the community interest and internal interest of the company.CSV approach in increasing welder’s capacity through the oil & gas certification has increased the community’s income, the welder’s thinking capacity on their potency and skills, promoting awareness to strengthen the welder groups in Bontang in organization (Ikatan Welder Bontang), as well as providing long-term warranty for Badak LNG on the availability of local welders who meet the requirement of working standard in oil & gas company.

ANALISIS PENGARUH NILAI PELANGGAN, EXPERIENTIAL MARKETING DAN RASA KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN (STUDI KASUS HOTEL PONDOK TINGAL MAGELANG) Imroatul Khasanah
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

This research study aimed to determine the influence of customer value, experientialmarketing, trust toward customer satisfaction of Hotel Pondok Tingal Magelang. Asample of this study is 100 customers. The technique used in sampling is purposivesampling. The results of this study showed that customer value, experiential marketing,trust toward customer satisfaction have been effect on positive and significant .Customervalue represent most dominant factor in influencing customer satisfaction.Keywords : customer value, experiential marketing, trust, customer satisfaction.

ANALISIS PENGARUH DIFERENSIASI PRODUK, KUALITAS PELAYANAN, DAN CITRA MEREK TERHADAP KEPUTUSAN KONSUMEN MENGGUNAKAN JASA PERBANKAN SYARIAH (STUDI KASUS PADA BANK SYARIAH MANDIRI KOTA SEMARANG) Ramdhani Harri Pratama; Indi Djastuti
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

In this globalization era business competition is very tight. It does not only apply globalbusiness, but it is also feel on business competition in Indonesia. This applies to all areasof business, including in the field of banking specifically for syariah banking. BankSyariah Mandiri present, perform, and grow as the bank that combine idealism with thebusiness of islamic values that underlie its operations, and in the field of islamic bankingbank the company sharia to be set hope up to have a good performance and attractpeople to use the services of islamic banking which is managed by bank syariah mandiri.The purpose of this research is to find out the effect of product differentiation, qualityservice, and brand image toward the purchasing decision. This research is descriptiveresearch that describes the related objects to common purchasing decision.Population of this research is the residents all over Semarang who use syariah bankingservice at Bank Syariah Mandiri Semarang. Sample of this research is 100 respondentswho use service at Bank Syariah Mandiri Semarang, taken by accidental sampling. Thedata is collected by spreading questionnaires and interview.The result of the research shows that all of independent variables (productdifferentiation, quality service, and brand image) have positively and significant affectpurchasing decision of Bank Syariah Mandiri as dependent variable. It means thataccording to the consumers, the three independent variables are considered important todecide whether to purchase Bank Syariah Mandiri.Keywords: product differentiation, quality service, brand image, purchasing decision

KETERKAITAN KETERBUKAAN KOMUNIKASI, PENGHARGAAN DARI PIMPINAN, DAN PARTISIPASI PEGAWAI TERHADAP KINERJA PEGAWAI Dede Aisyah
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

This research was conducted at the Department of Revenue Office South Lampungregency from November to December 2002 order to determine the canonical correlationbetween: (1) Implementation of human relations on morale and performance ofemployees and (2) further to determine the correlation between the three sub-variables ofhuman relations: (a) communication openly, (b) award the leadership and (c) theparticipation of employees in 3 subvariable activities on employee performance, namely:(i) the discipline of work, (ii) attitude cooperation and (iii) the productivity of employees.Data collection is done using questionnaires to 43 staff these offices. each sub variablepoured into 3 questions with 3 choices of answer ordinal scale. Scoring data is done by:the answers are very in line with expectations given a score of 3, in line with expectations2, and is not suitable with expectations given a score of 1. Correlation analysis used isthe analysis canonical correlation (canonical correlation analysis) using the tool SAS(Statistical Analysis System) Program Version 6:12 with using the likelihood ratio test ona real level = 0.05 and 0.10. Conclusion which can be made from this study are: (1) thereis a real connection between human relations with employee performance and more (2)no real connection Among the sub-variables of human relations that opencommunication, leadership awards and employee participation in the activities of theinstitution labor discipline, but not real terhdap cooperation attitude of employees, andonly appreciation leaders who have real correlation to productivityemployees.Keywords: human relations, open communication, employee performance.

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Hersugondo

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+628996071000

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jsmo@live.undip.ac.id

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Kota semarang,

Jawa tengah

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Hersugondo

Contact Email jsmo@live.undip.ac.id

Phone +628996071000

Journal Mail Official jsmo@live.undip.ac.id

Editorial Address https://ejournal.undip.ac.id/index.php/smo/about/editorialTeam

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

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Abstract

Abstract

Abstract

Contact Name
Hersugondo

Contact Email
jsmo@live.undip.ac.id

Phone
+628996071000

Journal Mail Official
jsmo@live.undip.ac.id

Editorial Address
https://ejournal.undip.ac.id/index.php/smo/about/editorialTeam

Location
Kota semarang,

Jawa tengah

INDONESIA