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ComTech: Computer, Mathematics and Engineering Applications
Published by Universitas Bina Nusantara
ISSN : 20871244     EISSN : 2476907X     DOI : -
Core Subject : Science, Education, Engineering,
Computer Science & IT Engineering Mathematics
The journal invites professionals in the world of education, research, and entrepreneurship to participate in disseminating ideas, concepts, new theories, or science development in the field of Information Systems, Architecture, Civil Engineering, Computer Engineering, Industrial Engineering, Food Technology, Computer Science, Mathematics, and Statistics through this scientific journal.
Arjuna Subject : -
Articles 90 Documents
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Search results for , issue "Vol. 4 No. 2 (2013): ComTech" : 90 Documents clear
A Review Of CEM: Customer Engagement as Innovation Co-Creator Elidjen Elidjen
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2531

Abstract

Competition is very tight causing companies looking for a competitive edge, both in the product packaging and in maintaining good relations with their customers. The management of good relationship is commonly referred to Customer Relationship Management (CRM). In general, CRM is focused on how to market something to customers and obtain value from them by using information technology. However, it ignores customers’ insight that can provide added value to the company's profits. That is what causes the need for Customer Experience Management (CEM) to handle the experience of customers to improve value for customers so that customers become loyal. More useful definition of CEM is handling customer interactions to build brand equity and increase the long-term profitability. The five-element approach known as SMART (strategy, metrics; alignment, redesign and technology) has a positive impact for the company. In the end customers can actualize themselves, through a company's brand and products.
Studi Kelayakan Implementasi SAP dengan Metode Fit/Gap Analysis dan CBA Nurlina Nurlina
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2532

Abstract

An application system is required by a company to meet the needs of enterprise business processes so as to provide information quickly and accurately. Therefore, it is necessary to study the feasibility status of plan of enterprise system implementation. SAP R/3 contains various modules which is deserved to be considered as a company's information system solution. Results of the feasibility study through the analysis of fit/ gap analysis state that the implementation of SAP R/3 sales module is feasible and able to meet all the needs of the system.Results of cost and benefit analysis state that the strategy implementation of SAP R/3 module is feasible. Based on the analysis and research using the two methods above, a decision can be taken whether the SAP R/3 is worth to be implemented or not.
Manfaat Data Warehouse Pada PT ABC Evaristus Didik M.; Dewi S.; Felisia L.; Winnie S.
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2533

Abstract

The purpose of this paper is to analyze the current system to find out problems faced by the company and propose alternative solutions and generate information needed by management by designing a data warehouse according to the information needs of PT ABC. This research implements analysis and design of datawarehouse by Ralph Kimball and Ross cited by Connolly and Begg, known as Nine-Step Methodology. The result obtained is a data warehouse application that may present a multidimensional historical data that can assist the management in decisions. Designing data warehouse at PT ABC makes concise the enterprise dataand can be viewed from several dimensions. It helps users analyze data for strategic decision quickly and accurately.
Studi Literatur tentang Faktor-Faktor yang Berpengaruh dalam Implementasi Enterprise System pada UKM Sulistyo Heripracoyo
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2535

Abstract

Small and Medium Enterprises (SMEs) are one of the pillars of Indonesian economy since they contribute to the national Gross Domestic Product in a large number. This study discusses some of the articles to determine the factors that influence the implementation of enterprise applications systems, business intelligence (BI) and cloud computing. SCM, ERP, CRM are applications that provide the benefits of efficiency and effectiveness to the organization that uses and implements them. SCM, ERP, CRM and Business Intelligence needs to be implemented to SMEs in order to improve their performance to compete efficiently and competitively. In addition, SMEs can try cloud computing services by implementing and integrating those applications, although obstacles may be considerable.
Pencapaian Tujuan Perusahaan dengan Customer Relationship Management pada Industri Jasa Telekomunikasi Adhi Nugroho Chandra; Angga Hardian Anugrah; Christianus Ambardi Setyoko
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2536

Abstract

Marketing strategies can include forms of chosen marketing communications and marketing mix strategy. A company should maintain its consumer loyalty in a long term to prevent its product being “lost” due to lack of after-sales service. Thus, a concept of customer relationship management appears to improve customer satisfaction. Furthermore, for the company, implementing a strong customer relationship management will support other business units so that the corporate goal to gain profit will be achieved, considering the function of CRM is part of marketing unit the as spearhead of the company. CRM development cannot beseparated from technology. Therefore the use of CRM combined with web-based technology will result in a line of the target of a company, especially a telecommunication company, to face competition.
Evaluasi Sistem Informasi Aktiva Tetap pada PT TMS Imelda Suardi; Henny Hendarti
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2537

Abstract

The purpose of this study is to evaluate and assess how well the information system of fixed assets implemented by PT TMS (including general control and application control) in minimizing the current risks through the implemented controls. The methodology used is literature study by collecting data from a variety of books related to the topic and field research, such as observation, interviews, and questionnaires. Results of the evaluation are risks that exist in the system presented in the form of matrix of risk and control which consist of problem findings, potential risks (impact and likelihood) and the reliability of existing control (design and effectiveness). The general control applied by the company is found quite well, but the application control still needs improvement.
Evaluasi Sistem Informasi Penjualan Pada PT XYZ Nelly Nelly; Henny Hendarti; Vini Mariani
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2538

Abstract

The study aims to evaluate the sales information system of PT XYZ whether the system supports the company's goals, as well as to determine the problem and control done by the company. Literature study and field studies through observation, interviews and checklists are implemented. The results of this evaluation are weaknesses in information systems presented on matrices of risk assessment and audit reports. The evaluation discovers the weaknesses of each control which are the potential risks and recommendation need. The controlimplemented by the company still needs to be improved further, particularly in the controls of input and output which are still weak.
Keterkaitan Tipologi dengan Fungsi dan Bentuk: Studi Kasus Bangunan Masjid Gatot Suharjanto
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2539

Abstract

Besides having a particular function or purpose, a building also has certain characters that generally appear and are accumulated into an image or impression given by anyone who sees the building. Function is a fundamental starting point for all architectural expression. The influence of function on the architecture is quiteobvious especially when we observe differences in the use of certain building and how certain activities can create the form of the building. However, is it true that the function and form of the building has any relation with the formation of building classification (typology)? For that reason, this paper discusses a case study ofmosque buildings.
Analisis dan Perancangan Sistem Basis Data Catatan Waktu Kerja dan Proyek Karyawan pada PT Rekayasa Engineering Rhio Sutoyo; Franky Hadinata Marpaung
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2540

Abstract

The purpose of this research is to analyze and implement a system for recording employee working time and project time, leave request, overtime request, proposal submission, and paperwork revisions registration at PT Rekayasa Engineering. Collecting information is conducted by surveys to the company, interviews with several employees in the company, and examining documents and procedures used by PT Rekayasa Engineering. The database design is created using lifecycle methodology, namely: conceptual design, logical design, and physical design. The result of this research is a database system which is designed and can be used to process operational procedures of the company and to record the working time and project needed by the PT Rekayasa Engineering. Furthermore, this research also produces a prototype application that can be used as a working model for the system. Using the new database system and the application, information needed by the company is fulfilled. Thus, it allows the company to work more effectively and efficiently.
Pengembangan Aplikasi Mobile untuk Penyediaan Informasi Sekitar Kampus Binus Berbasis Web Agustinna Yosanny; Adriani Halim
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.2541

Abstract

Sometimes we find difficulties in obtaining the necessary information as limited to place and time, as well as the media used. One example is limitations in obtaining the necessary information about facilities available at the nearby of Binus University campus. Based on this case, we propose information media providing facilities around Binus University campus that can be accessed anytime and anywhere using mobile web technology guided by Google maps. The features of Google maps can also help users locate the facility. The methodology used in this research is analysis and design. Results that can be obtained from this research is a mobile-web application that provides complete information about the environment around BINUS campus that can be accessed by students and the surrounding community. Using this application, BINUS students can obtain the necessary information about the campus environment easily and quickly.

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