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INDONESIA
JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : 2355309X     EISSN : 26228696     DOI : -
Core Subject : Education, Social,
Education Social Sciences Other
Jurnal Reformasi Administrasi adalah Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani untuk mempublikasikan Disiplin Administrasi meliputi peminatan Ilmu Administrasi Publik atau Negara dan Administrasi Perpajakan dalam skala lokal, nasional, dan regional. Kegiatannya adalah untuk mengelola berbagai potensi, hambatan, tantangan, dan masalah yang ada di masyarakat untuk mencari solusi. Pelaksanaan kegiatan penelitian diatur ke dalam suatu kegiatan yang bertujuan untuk meningkatkan kesejahteraan masyarakat. Setiap tahun, publikasi dilakukan dalam dua periode Maret dan September.
Arjuna Subject : -
Articles 22 Documents
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Search results for , issue "Vol. 12 No. 1: Maret 2025" : 22 Documents clear
Analisis Kualitas Pelayanan Pada Kantor Kelurahan Pejuang Kota Bekasi Purwantomo, Purwantomo; Irwansyah, Iwan
Reformasi Administrasi Vol. 12 No. 1: Maret 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/reformasi.v12i1.5021

Abstract

This research was conducted to obtain an overview of the quality of service at the Bekasi City Pejuang Subdistrict Office, which is provided by service providers (subdistricts) to the community. The purpose of this research is to determine and analyze the quality of service at the Pejuang Village Office, Bekasi City. This research uses descriptive qualitative research methods. Research results: The quality of service at the Pejuang District Office in Bekasi City is still not fully in accordance with the five indicators, namely tangible, reliability, responsiveness, assurance and empathy. To improve service quality, the Pejuang Subdistrict needs to complete service facilities, accommodate complaints from the public and carry out regular evaluations and conduct training for officers in order to achieve the desired service quality. By making these improvements, it is hoped that Pejuang Village can improve the quality of services and also provide a sense of security and comfort for the community.
Efektivitas Pelaksanaan Patroli Teritorial Suku Dinas Cipta Karya Tata Ruang dan Pertanahan dalam Penertiban Bangunan tanpa Izin Kecamatan Cilandak Kota Administrasi Jakarta Selatan Haryanto, Agus; Cholik, Agus
Reformasi Administrasi Vol. 12 No. 1: Maret 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/reformasi.v12i1.5166

Abstract

To increase supervision and control over building construction permits, the Department of Human Settlements, Spatial Planning and Land Affairs has implemented a Territorial patrol policy, but the factis that in the field, many buildings do not yet have IMBs and the buildings do not comply with the location, designation and use that have been determined based on the regulations that have reached Currently it is still standing strong without any demolition. The aim of this research is to analyze and evaluate the effectiveness of the implementation of territorial patrols by the land and spatial planning work creation department in controlling buildings without permits in the Cilandak sub-district, South Jakarta Administrative City. This research uses descriptive qualitative methods. The results of the research are that the implementation of territorial patrols by the land and spatial planning work creation sub-department in controlling buildings without permits in the Cilandak sub-district, South Jakarta Administrative City has not been carried out effectively because the objectives have not been realized because several buildings without permits are still found that remain standing and there has been no enforcement action, The response of patrol officers is quite long in processing and handling reports related to the community, the frequencyofterritorialpatrolactivitiesisrarelycarriedoutandseems passive, and the community is less satisfied with the results of territorial patrol activities and considers officers to be less fair and firm in their actions. building control. The results of achieving territorial patrol activities should be maximized because after the existence of this territorial patrol policy, it has had an impact on reducing the number of buildings without permits in Cilandak sub- district.

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