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INDONESIA
Journal of Information Systems and Informatics
Published by Asosiasi Doktor Sistem Informasi Indonesia
ISSN : 26565935     EISSN : 26564882     DOI : 10.63158/journalisi
Core Subject : Science,
Computer Science & IT
Journal-ISI is a scientific article journal that is the result of ideas, great and original thoughts about the latest research and technological developments covering the fields of information systems, information technology, informatics engineering, and computer science, and industrial engineering which is summarized in one publisher. Journal-ISI became one of the means for researchers to publish their great works published two times in one year, namely in March and September with e-ISSN: 2656-4882 and p-ISSN: 2656-5935.
Arjuna Subject : -
Articles 653 Documents
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Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services Alfonsus Fero Jaya Nugroho; Melissa Indah Fianty
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.496

Abstract

This study examines the potential of leveraging incident management and IT Helpdesk principles from ITIL V3 to enhance the daily operations of an IT division. The research involved collecting email communication data between users and the IT division, as well as conducting interviews with individuals associated with the IT division and various company employees. The ITIL Maturity Level (ITML) method was utilized to analyze the findings, revealing that IT Helpdesk achieved a score of 3.5 (Quality Control), while incident management received a score of 2 (Process Capability). However, both areas fell short of meeting the requirements for level 3 (Products) according to the ITIL Self-Assessment table, resulting in a classification of "Not Comply." Nevertheless, incident management demonstrated the ability to standardize workflows and sustain service performance, which can be continually monitored and reviewed to ensure stable quality of IT services.
Blockchain-Enabled Vaccination Registration and Verification System in Healthcare Management Bassey Isong; Tshipuke Vhahangwele; Adnan M Abu-Mahfouz
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.497

Abstract

Client-server-based healthcare systems are unable to manipulate a high data volume, prone to a single failure point, limited scalability, and data integrity. Particularly, several measures introduced to help curb the spread of Covid-19 were not effective and patient records were not adequately managed and maintained. Most vaccination-proof certificates were forged by unauthorized parties and no standard verification medium exists. Therefore, this paper proposes a blockchain-enabled vaccination management system (VMS). VMS utilizes smart contracts to store encrypted patients record, generate vaccination certificates, and verify the legitimacy of the certificate using a QR code. VMS prototype is implemented using Ethereum, a public blockchain and simulations performed based on Apache JMeter and Hyperledger Caliper to assess its performance in terms of throughput, latency and response time, and the average time per transaction. Results show VMS achieved an average: response time of 132.24 ms, the throughput of 379.89 tps, latency of 204.60 ms, and time of transactions is 10s-12s for 1000 transactions. Also, its comparison with the centralized database shows the traditional database’s effectiveness in transaction processing but lacks data privacy and security strengths. We, therefore, recommend the use of blockchain in the healthcare system and other related sectors such as elections, and student records management to ensure data privacy and security and rid the system of a single point of failure.
Empowering Efficiency: A Web-Based Inventory and Sales Information System for Drinking Water Distributors through Rapid Application Development Paulus Leonardo; Jansen Wiratama
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.498

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are vital for a country's economy, fostering job creation and economic growth. This research focuses on MSME water distribution agents engaged in selling and distributing various brands and types of bottled drinking water. With a customer base exceeding a thousand and an average of 30 daily transactions, these agents encounter specific challenges in inventory and sales reporting. Presently, MSMEs rely on traditional methods, using books to record stock and sales reports, manually calculating transactions with calculators, and preparing handwritten paper invoices. These practices often result in writing errors, inaccuracies in product information, and pricing inconsistencies. Furthermore, the manual nature of these processes consumes significant time and effort on a daily basis. This study highlights the applicability of the Rapid Application Development (RAD) system design method in creating an efficient and time-sensitive solution. By leveraging RAD, the system design was swiftly accomplished with a limited team. The traceability matrix test validates the successful alignment of the designed information system with the needs of MSME agents in the drinking water distribution sector. The findings of this study provide compelling evidence that the RAD system design approach significantly enhances inventory and sales management practices for MSMEs involved in drinking water distribution. By implementing the developed information system, MSME agents can streamline their operations, eliminate manual errors, and improve overall efficiency, thereby fostering their growth and success in the market.
Enhancing Sales Determination for Coffee Shop Packages through Associated Data Mining: Leveraging the FP-Growth Algorithm Wahyuningsih Wahyuningsih; Putri Taqwa Prasetyaningrum
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.500

Abstract

The coffee shop business offers a diverse range of coffee and food options. However, customers often experience delays during transactions due to the extensive selection of menu items and combinations. This inconvenience not only discomforts new customers but also hampers their likelihood of returning, potentially impacting the overall business turnover. To address this issue, this study aims to establish association rules by combining the least and most popular menu items for the upcoming month. These rules will serve as a guideline for creating shopping packages that streamline the decision-making process. The FP-Growth algorithm is employed to analyze sales transaction data from January to March 2023, comprising 2,336 transactions in .csv format. Among the generated association rules, two rules stand out with the highest support and confidence values. The first rule exhibits a support value of 0.3% and a confidence of 70.0%, while the second rule showcases a support value of 0.4% and a confidence of 69.2%. By considering these two rules alongside the existing menu options, coffee shop owners can effectively curate shopping packages that cater to customer preferences. It is anticipated that these packages will elevate the quality of service, attract a greater number of customers, and subsequently enhance the overall business turnover.
GoPrintBot: An Interactive E-Commerce for Online Printing Services Nur Izhatie Aisyah Ishak; Nahdatul Akma Ahmad
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.502

Abstract

GoPrintBot is an innovative endeavor focused on creating an interactive e-commerce chatbot tailored specifically for online printing services. The primary objective is to enhance the customer experience by offering a seamless and efficient ordering process, eliminating the need for customers to navigate complex websites or wait for customer service representatives. This study addresses common issues encountered in traditional e-commerce platforms, including unintuitive navigation, ineffective search and filter systems, and slow response times for customer inquiries. The proposed solution involves developing a chatbot system that will revolutionize the online printing industry, significantly improving the customer experience and operational efficiency. The methodology employed encompasses comprehensive requirements gathering, followed by the design and development of the chatbot system using established System Development Life Cycle (SDLC) methodologies. GoPrintBot serves as a prototype, showcasing the potential of chatbots to streamline the online printing process and provide personalized and efficient services. The findings of this study have significant implications for businesses that prioritize customer satisfaction and aim to optimize their online printing services.
Rice Yield Forecasting: A Comparative Analysis of Multiple Machine Learning Algorithms Eli Adama Jiya; Umar Illiyasu; Mudashiru Akinyemi
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.506

Abstract

Agriculture plays a crucial role in Nigeria's economy, serving as a vital source of sustenance and livelihood for numerous Nigerians. With the escalating impact of climate change on crop yields, it becomes imperative to develop models that can effectively study and predict rice output under varying climatic conditions. This study collected rice yield data from Katsina state, spanning the years 1970 to 2017, sourced from the Nigeria Bureau of Statistics. Additionally, climatic data for the same period were obtained from the World Bank Climate Knowledge portal. Logistic Regression (LR), Artificial Neural Network (ANN), Random Forest (RF), Random Trees (RT), and Naïve Bayes (NB) were employed to develop rice yield prediction models utilizing this dataset. The findings reveal that random forest and random trees exhibited superior classification performance for yield prediction. The developed models offer a promising tool for predicting future rice yields, facilitating proactive measures to ensure food security for the people of the state.
Development of Logistics Driver Tenko System (ORIENT) Application Using Scrum Framework Adelia Maharani; Ahmad Luthfi
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.522

Abstract

Occupational safety and health hold significant importance for both agencies and individuals alike. A crucial aspect of assessing driver readiness involves examining their physical well-being. Truck drivers who possess unhealthy physical conditions face a four-fold higher risk of work accidents compared to those with sound physical health. PT. Toyota Motor Manufacturing Indonesia (TMMIN), being a manufacturing company, must prioritize occupational safety and health, particularly within the logistics domain. Presently, some logistics partners collaborating with TMMIN adhere to their own standards when conducting checks, relying on paper records for documenting the results. Unfortunately, this approach hinders proper archiving of inspection records and fails to establish a direct link with logistics partner customers in cases involving drivers with health issues. Hence, PT. Toyota Motor Manufacturing Indonesia is dedicated to enhancing the quality of driver health checks through logistics partners by implementing an integrated recording system called the Logistics Driver Tenko System Application (ORIENT). The development of ORIENT is based on the Scrum framework. This research aims to offer insights into the direct implementation of the Scrum method in project development.
Design of Web-Based Applications in Agrotourism Information Systems Using the SWOT Analysis Method Ipang Sasono; Riyanto Riyanto; Suroso Suroso; Mustar Aman; Joni Iskandar
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.508

Abstract

The Tangerang Regency Agrotourism represents a community-oriented recreational park designed for tourism. However, the existing information system for Tangerang Regency Agrotourism is non-web-based and lacks integration with modern information technology, leading to suboptimal processing of Agrotourism-related data. This research aims to assess the current system and develop a web-based agro-tourism information system for Tangerang Regency. The primary goal is to fulfill user requirements and aid governmental efforts in presenting park and tourist attraction information through a SWOT analysis-driven approach. The predicament faced by Tangerang Regency Agrotourism revolves around its reliance on non-integrated Microsoft Office applications for data processing, resulting in a lack of computerization. Employing qualitative research methodology, this study employs object-oriented system design techniques alongside the Unified Modeling Language. Consequently, the outcome of this research is the successful creation of a web based Agrotourism information system application tailored for Tangerang Regency's unique needs.
Analysis of User Experience on SPOTA UNTAN Using Heuristic Walkthrough Method Caroline Caroline; Helen Sastypratiwi; Haried Novriando
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.509

Abstract

SPOTA UNTAN is an abbreviation for Sistem Pendukung Outline Tugas Akhir for the Informatics study program at Tanjungpura University. SPOTA UNTAN was developed within the Informatics study program at Tanjungpura University in 2008. SPOTA UNTAN is an information system that support students in submitting their final project topics. As for now, SPOTA UNTAN has undergone several updates, including the new features to enhance the information system functionality. As its interface has undergone some changes, such as the addition of content, however, the CSS framework (colors, fonts, shapes, etc.) still retains the original design and not yet updated to align with the user experience. Therefore, several analyses are needed to address these uncertainties from a user interface perspective by usability tests. The study will apply the Heuristic Walkthrough method, which combines Cognitive Walkthrough and Heuristic Evaluation. The analysis will involve 5 expert evaluators in UI/UX. This study result showed a total of 39 recommendations for problem resolution, categorized into functional feature improvements and interface enhancements.
Inventory Information System Development to Improve Goods Data Collection Process Silvia Apriyanti; Devi Yurisca Bernanda
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.510

Abstract

The study subject is a company operating in the iron industry, where its business processes are hampered by challenges in effectively managing its inventory. The existing inventory system is characterized by disorganized stock storage within the warehouse, leading to difficulties in monitoring stock availability. Moreover, the tracking of incoming and outgoing goods lacks consistency, further impacting inventory accuracy. Additionally, the generation of reports relies on manual processes, resulting in prolonged report completion times. To address these issues, this study developed a comprehensive inventory website aimed at enhancing the company's inventory management. The website serves as a platform to monitor incoming and outgoing goods, providing real-time visibility into stock levels. The development approach chosen for this endeavor was the Waterfall method, known for its systematic and structured nature. The outcomes of this research encompass the successful creation of an inventory website that proficiently records and manages incoming and outgoing goods data. The website also facilitates the automated generation of accurate purchase and sales reports, significantly reducing the time required for this task. Thorough testing, employing blackbox testing techniques, confirmed the robust functionality of the website, with all components performing effectively.

Page 24 of 66 | Total Record : 653

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