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Jurnal Ekonomi Dan Bisnis
Published by Universitas Pekalongan
ISSN : 16930908     EISSN : 23016469     DOI : http://dx.doi.org/10.31941
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal ekonomi dan Bisnis adalah jurnal yang mempublikasikan hasil -hasil penelitian dan kajian pustaka dibidang ekonomi manajemen, Akuntansi dan Bisnis. Jurnal Ekonomi dan bisnis Terbit secara berkala dua kali dalam setahun yaitu dibulan Maret dan September.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Akuntansi
Articles 232 Documents
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The Role of Green Operational Practice and Electronic Customer Relationship Management in Improving Patient Satisfaction at Primary Health Care Facilities Aflit Nuryulia Praswati; Safari Wahyu Jatmiko; Adityo Mulyono
Jurnal Ekonomi dan Bisnis Vol. 29 No. 2 (2026): JURNAL EKONOMI DAN BISNIS SEPT 2026
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pekalongan

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Abstract

Purpose – The purpose of this study is to analyse the effect of Green Operational Practice (GOP) and Electronic Customer Relationship Management (E-CRM) on patient satisfaction at primary health care facilities, and to examine the moderating role of Green Social Influence (GSI) and Operations Green Social Behavior (OGSB). Design/methodology/approach – This study adopts a quantitative approach with an explanatory design. Primary data were collected through a seven-point Likert questionnaire distributed to 150 patients of primary health care facilities. Data were analysed using Variance-Based Structural Equation Modelling with SmartPLS 4 through a disjoint two-stage approach, since GOP was modelled as a reflective higher-order construct represented by green building, eco-design, green supply chain, and green innovation. Findings – GOP has a positive and significant effect on patient satisfaction (coefficient 0.165; T 2.193; P 0.028), and E-CRM has a positive and significant effect on patient satisfaction (coefficient 0.431; T 6.144; P 0.000). The model explains 63.3 percent of the variance in patient satisfaction (R Square 0.633). GSI does not moderate the effect of either GOP or E-CRM on patient satisfaction. OGSB also does not moderate the effect of GOP, but significantly strengthens the effect of E-CRM on patient satisfaction (coefficient 0.240; P 0.032). Research limitations/implications – This study is limited by its cross-sectional design and its scope, which covers only one primary health care facility, so generalisation of the results should be made with caution. The findings imply that managers of primary health care facilities should prioritise strengthening responsive digital services while maintaining environmentally friendly operational practices as a foundation of service quality. Originality/value – This study extends prior research, which has largely focused on hospitals, by examining the combined role of GOP, E-CRM, GSI, and OGSB in shaping patient satisfaction at primary health care facilities, a context that has received limited empirical attention, particularly in Indonesia.
Reverse Knowledge Sharing in Work-Life Balance and Organizational Commitment Muhammad Nuskan Abdi; Isnah Karimah; Ahmad Khanafi; Putra Cahya Wijaya; Mesza Astri Daniswari
Jurnal Ekonomi dan Bisnis Vol. 29 No. 2 (2026): JURNAL EKONOMI DAN BISNIS SEPT 2026
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pekalongan

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Abstract

Purpose – This study aims to analyse the effect of work-life balance on organisational commitment and to evaluate the moderating role of reverse knowledge sharing among administrators of non-profit organisations dominated by the younger generation. Design/methodology/approach – Data were collected through questionnaires from 108 non-profit organisation administrators and analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) with WarpPLS 8.0. Findings – Work-life balance has a positive and significant effect on organisational commitment. However, reverse knowledge sharing does not significantly moderate this relationship. Research limitations/implications – The cross-sectional design and specific sample limit causal inference and generalisability. Non-profit organisations are advised to support time flexibility and build structured knowledge-sharing cultures. Originality/value – This study provides one of the first empirical examinations of reverse knowledge sharing as a potential moderator between work-life balance and organizational commitment in youth-dominated non-profit settings

Page 24 of 24 | Total Record : 232

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